Overview
If you purchased VIP status, HDC (HyperDrive Credits), or unlimited quota access on one Search Atlas account but need to use it on a different account, our support team can transfer the benefits for you. This is a common request when team members change, email addresses are updated, or a purchase is made under the wrong account.
This article explains exactly how to request a transfer, what information to provide, and what to expect during the process.
When You Might Need a Transfer
- You bought VIP status on a personal email and want it on your work account
- A team member who originally purchased credits has left, and you need access on a new account
- You created a new account and want to consolidate purchases under it
- You accidentally purchased on the wrong account
How to Request a VIP or Credit Transfer
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Open a support ticket from inside your Search Atlas dashboard, or email our support team directly.
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Provide both email addresses:
- The source account (where the purchase currently lives)
- The destination account (where you want the benefits moved)
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Confirm ownership. Send the request from an email address tied to the source account, or be ready to verify the purchase (order ID, invoice, or payment confirmation).
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Specify what should transfer: VIP status, HDC balance, unlimited quota access, or all of the above.
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Wait for confirmation. Our team will move the credits and reply once the transfer is complete.
What Gets Transferred
- HDC (HyperDrive Credits): Moved in full from the source account to the destination account.
- VIP / unlimited quota access: Applied to the destination account. Note that unlimited access applies only to specific quota categories — it does not cover every quota type in the platform.
- Subscription plans: These can also be moved, but may require billing verification.
Example Resolution
A recent customer asked us to move their VIP purchase from one team email to another. Our team transferred 100 HDC to the destination account and, because the request sat in our event backlog longer than expected, extended unlimited access to eligible quotas as a courtesy. The customer kept full value of their purchase and gained extra access for the delay.
Common Pitfalls
- Requesting from an unverified email. If we can't confirm you own the source account, we can't process the transfer. Always send the request from the original email or include proof of purchase.
- Assuming unlimited means everything. Unlimited quota access covers specific categories only. Ask your support agent which quotas are included for your plan.
- Typos in the destination email. Double-check the spelling — credits sent to the wrong address require a second transfer to fix.
- Expecting an instant transfer. Most requests are completed within one business day, but complex cases involving billing may take longer.
Next Steps
- Log into the destination account after the transfer to confirm your HDC balance and VIP badge appear correctly.
- If anything looks off, reply to the same support thread so we can adjust quickly.
- Consider consolidating future purchases on a single primary account to avoid repeat transfers.
Need help right now? Contact Search Atlas support with both email addresses and we'll handle the rest.
Additional Notes
Type 'human teammate' in the chat widget (bottom-right corner of app.searchatlas.com) to reach support. Also: benefits tied to event/promotion registrations (e.g. Agentic Marketing Summit) using a different email than SA login are a common transfer trigger. Transfers typically complete within one business day.