💡 Overview
When you sign up for the Summit Platinum plan, the checkout screen offers optional add-on features that can be selected with a single click. It is easy to add one of these extras by accident, which can result in an additional charge alongside your main subscription. This article explains how those upsell charges happen, when they qualify for a refund, and exactly how to request one.
🔎 Why You May See Extra Charges
During sign-up, optional upgrades are presented as add-ons to your base plan. The Summit checkout is handled through our Spiffy checkout, which presents Summit Platinum and its optional add-ons in a stacking layout. If an add-on is selected, it is billed separately from your core Summit Platinum subscription. As a result, you may see two or more separate payments on your statement: one for the plan itself and one for each add-on feature. Because these add-ons can stack on top of your base plan, selecting more than one can create several separate charges at once. These charges are real and tied to your account, but if an add-on was selected unintentionally, you can ask our team to review it for a refund.
✅ When You Qualify for a Refund
You are generally eligible to request a refund when:
- An add-on feature was selected by mistake during checkout.
- The charge was recent and the add-on has not been actively used.
- The payment is clearly separate from your intended Summit Platinum subscription.
- You were charged for an annual special offer that duplicates a plan you already have — for example, you are already on an annual plan and were billed again for the same annual Summit offer. Purchasing the same annual special offer you already hold is not a supported action, so these duplicate charges are reviewed for a refund.
- The amount you were charged does not match the price that was shown to you at checkout. A known issue where Summit Special Offer pricing did not always match across your account dashboard and your Stripe upcoming invoice has been resolved, but if you still see a mismatch, please flag it.
Each request is reviewed individually. Refund timing and eligibility can depend on how recently the charge was made and whether the feature was used, so it is best to reach out as soon as you notice an unexpected charge.
🛠️ How to Request a Refund
Follow these steps to start your refund request:
- Log in to your Search Atlas account.
- Open your billing or subscription area to review your recent payments.
- Note the date, amount, and description of each charge you believe was added by mistake.
- Start a live chat with our team using the chat icon (see the support section below).
- Share the charge details and confirm which payments you would like refunded.
Providing the exact charge amounts and dates helps our team locate the transactions quickly and process your request without delay.
📋 Information to Have Ready
To speed up your request, please have the following details available before you start the chat:
- The email address linked to your Search Atlas account.
- The amounts of the charges you want refunded.
- The dates the charges appeared.
- The name of the add-on feature, if you know it.
🚀 How to Avoid Accidental Upsells
To prevent unexpected add-on charges in the future:
- Review the full checkout summary before confirming your purchase.
- Check that only the features you intend to buy are selected.
- Look for any pre-selected add-ons and deselect anything you do not need.
- Confirm the final total matches the price you expected to pay.
💬 Need More Help?
If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team. Our team can review your charges, confirm your eligibility, and process any approved refunds for you.