## 🎯 Overview

If you need personalised help from a real person — whether you have a technical issue, a billing question, or simply want to talk through your account — Search Atlas offers live human support directly inside the platform. This article explains exactly how to reach a human agent in seconds.

## 💬 How to Connect with a Human Agent

Follow these steps to be connected with a member of our support team:

1. Log in to your **Search Atlas** account.
2. Look for the **chat widget icon** in the **bottom-right corner** of any page inside the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** and press Enter.
5. You will be **connected** with a real member of our team.

You do not need to describe your issue before requesting a human — simply type **human teammate** and a team member will greet you and ask how they can help.

## 🤔 When Should You Request a Human Agent?

You are always welcome to request human support. It is especially useful when:

- You have a **complex technical issue** that needs hands-on investigation.
- You have questions about your **subscription, billing, or credits**.
- You want to discuss **account changes** such as plan upgrades or downgrades.
- The AI assistant's response did not fully resolve your question.
- You prefer to explain your situation directly to a person.

## ⏱️ What to Expect After Connecting

Once you type **human teammate**, a support agent will join the chat as quickly as possible. To help them assist you efficiently, consider having the following ready:

- A brief description of your question or issue.
- Your **account email address** or the workspace name you are working in.
- Any **screenshots or URLs** relevant to your question (you can share these directly in the chat).
- The name of the Search Atlas feature you are using, if applicable (for example, **OTTO SEO**, found via Left sidebar → OTTO SEO → All Sites (SEO Automation)).

## 💡 Tips for a Faster Resolution

The more context you share upfront, the faster our team can help. Even a single sentence describing what you were trying to do and what happened is very helpful. You do not need to use technical language — just describe the situation in your own words.

## 🆘 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Common issues list: Billing/subscriptions, Crawl/indexing issues, Content generation problems, Third-party integrations. Also: mention specific tools (OTTO SEO, Content Assistant, Cloud Stack) and error messages as prep info.