🔍 What to check first
If a keyword list does not appear after creation, do not recreate it immediately. The list may still be loading, may have been saved under another project or site, or may not have finished saving.
📋 Check your keyword lists
- Open Keywords → Keyword Research from the left sidebar.
- Open the Keyword lists tab.
- Use Search List to search for the list name, a distinctive keyword, or part of the list.
- Refresh the page and check again after a few moments.
🕘 Review keyword research history
If the list is not visible, open Keywords → Keyword Research → History. Select Search History or View to find the search that produced the keywords. From there, check whether the results can be viewed or saved to a list.
🏢 Confirm the workspace and project
Keyword lists are associated with the workspace, project, client, or site where they were created. Confirm that you are viewing the same workspace and project used during creation. If you manage multiple clients or sites, switch to each relevant project and check Keywords → Keyword Research → Keyword lists again.
💳 Check before creating the list again
Before repeating the search or creating another list, confirm whether your quota points were deducted in the original workspace or project. If the search appears in history or quota usage shows a deduction, avoid repeating the action until the original list is located. This helps prevent duplicate lists and possible duplicate usage.
🛠️ When the list still cannot be found
Record the list size, approximate creation time, list name, keywords or search terms, workspace, client, site, and project. Also note whether quota points were deducted and include screenshots if available. This information helps identify whether the issue is related to loading, account scope, or list persistence.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.