## **Overview**

If your Link Laboratory order has been rejected and you need a refund, this article explains what to do so you can get your refund processed as quickly as possible.

## **Understanding the Rejection and Refund Process**

When a Link Laboratory order is rejected, you may need to request a cancellation and refund through Search Atlas. If you are unable to resolve this on your own — for example, because you cannot access your Link Lab account or are having trouble managing the order — our support team can cancel the order and process the refund directly on your behalf.

## **How to Request a Cancellation and Refund**

Follow these steps to get your rejected order cancelled and your refund issued:

1. **Log in to Search Atlas.** Go to your Search Atlas account and sign in with your credentials.
2. **Gather your order details.** Before contacting support, have the following ready so the team can locate your order quickly:

   - The email address associated with your Search Atlas or Link Lab account
   - The Link Laboratory order ID or domain, if available
   - A brief description of the issue you are experiencing
3. **Contact our support team.** Our team can cancel the rejected order on your behalf and initiate the refund to your original payment method.

## **Tips to Avoid This Issue in the Future**

- **Act on rejection notifications promptly.** As soon as you receive a rejection notice, log in to your Search Atlas account to review and manage the order before it requires escalation.
- **Keep your account credentials up to date.** Ensuring your Search Atlas account is active and accessible means you can manage orders without delay.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.