💳 Refunds are not automatic
A refund for a recently billed monthly subscription requires a separate manual billing review. Cancelling your subscription does not automatically issue a refund.
🛠️ How to request a refund
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with our team.
- Explain that you are requesting a refund for a recent monthly charge.
- Include the billing date and any relevant account or subscription details.
🔍 What happens next
Our team will review your request and confirm whether the charge is eligible for a refund. Eligibility and timing may depend on the billing review. A refund is not guaranteed, and submitting a cancellation alone does not create a refund request.
🚫 Prevent future charges
If you no longer want to use Search Atlas, request subscription cancellation as soon as possible. Cancellation helps prevent future billing but does not refund the charge that was already processed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.