## 🗺️ Overview

If you manage more than one Search Atlas subscription — for example, separate accounts for different brands or projects — you can cancel one plan without affecting the other. This article walks you through how to do that and what to try if the billing page does not load.



## ⚠️ Before You Cancel

Take a moment to confirm the following before proceeding:

- **You are logged into the correct account.** Each Search Atlas subscription is tied to a specific login. Make sure you are signed in to the account you want to cancel — not the one you want to keep.
- **Your billing cycle end date.** Cancellations take effect at the end of the current billing period. You will not lose access immediately.
- **Any data you need to export.** Projects, reports, and keyword lists associated with the cancelled account will no longer be accessible after the period ends.

## 🪜 How to Cancel a Specific Plan

1. **Log in to the account you want to cancel.** If you use the same email for both subscriptions, check which workspace or account name is shown in the top navigation. Switch accounts if needed before continuing.
2. **Go to the Billing page.** Click your avatar in the top-right, select **Billing**, then open **Plans & Top-ups**.
3. **Locate your active subscription.** You will see your current plan name, renewal date, and payment details listed here.
4. **Click Manage Subscription.** Follow the on-screen prompts to confirm the cancellation. You may be asked to select a reason — this step is optional.
5. **Check for a confirmation email.** A cancellation confirmation is sent to the email address linked to that account. If you do not see it within a few minutes, check your spam folder.

Your other Search Atlas account — the one you want to keep — is completely unaffected by this process. Each subscription is managed independently.



## 🔄 If the Billing Page Does Not Load

Some customers have reported that the Billing page fails to load or appears blank. Try the following steps to resolve this:

- **Hard-refresh the page.** Press **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac) to clear the cached version of the page.
- **Clear your browser cache and cookies**, then reload the platform.
- **Try a different browser.** Chrome, Firefox, and Edge are all supported. If one browser is not working, switch to another.
- **Disable browser extensions.** Ad blockers and privacy extensions can sometimes interfere with billing page rendering. Try disabling them temporarily.
- **Check your internet connection.** A slow or interrupted connection can prevent the billing page from fully loading.

If none of the above steps resolve the issue, do not attempt to cancel multiple times or re-enter payment details. Contact the support team directly using the method below.



## 📋 What Happens After Cancellation

- Your cancelled plan remains active until the end of the current billing period.
- No further charges are made to your payment method for the cancelled plan.
- Your remaining active plan continues without interruption.
- If your cancellation shows a **pending cancellation** status rather than confirming immediately, this is normal — it means the cancellation is scheduled for your next renewal date.

## 💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.