🔍 Overview
The Growth Plan free trial lets you explore Search Atlas before you pay. If you decide not to continue, you can cancel before the trial ends so that the first paid charge is not processed. This article explains how to cancel, how to check that the cancellation worked, and what to do if something looks wrong.
⏰ Why Timing Matters
Your trial converts to a paid subscription automatically on the date shown in your billing details. To avoid being charged, cancel before that date. We recommend cancelling at least one full day early. This leaves time to confirm the change and fix any issue before billing runs.
- Check your billing page for your exact trial end date and the amount due.
- Dates may be shown in a different time zone from your own, so do not wait until the last day.
- Cancelling after the first charge has been processed is a different situation. See the section on being charged below.
🛠️ How to Cancel Your Free Trial
- Log in to your Search Atlas account.
- Open your account settings and go to the Billing or Subscription section.
- Find your current plan. It should show Growth Plan with a trial status.
- Select the option to cancel your subscription or cancel your trial.
- Follow the on-screen prompts and confirm the cancellation when asked.
Menu names can vary slightly depending on your account setup. If you cannot find the cancel option, jump to the support section at the end of this article.
✅ How to Confirm Your Cancellation
Do not assume the cancellation worked until you have checked. After you cancel, look for these signs:
- Your billing page shows the subscription as cancelled or shows that it will not renew.
- The upcoming charge and renewal date are no longer displayed.
- You see an on-screen confirmation message, or receive a confirmation message from Search Atlas.
We suggest taking a screenshot of your billing page showing the cancelled status. This is useful if you ever need to review your account with our team.
📅 What Happens After You Cancel
- Your billing page shows the date your access ends. This is usually the end of your trial period, but check your own account for the exact date.
- You will not be charged the Growth Plan price when the trial ends, provided the cancellation was completed before the trial end date.
- Your projects and data may become unavailable once access ends. Export any reports or data you want to keep before that date.
- You can subscribe again at any time if you change your mind.
💡 Common Questions
Can I ask support to cancel for me?
Yes. If you prefer, or if you cannot find the cancel option, our team can help. Use the chat widget described below and tell us you want to cancel your Growth Plan free trial.
Can support confirm I will not be charged?
Our team can review your account and confirm the status of your subscription. The most reliable check is your own billing page, which should show no upcoming charge after cancellation.
Will cancelling remove my account?
No. Cancelling stops the paid subscription. It does not delete your account. If you also want your account deleted, mention this when you talk to our team.
I cancelled but still see a renewal date. What should I do?
Refresh the page and check again. If the renewal date is still showing, the cancellation may not have gone through. Contact our team right away and include the date and time you cancelled.
⚠️ If You Were Charged After Cancelling
If you cancelled before your trial ended and still see a charge, do not worry. Gather this information so we can resolve it quickly:
- The date you cancelled
- A screenshot of your billing page, if you have one
- The amount and date of the charge
Share these details with our team in the chat and we will review your account.
🚀 Quick Checklist
- Cancel at least one day before your trial ends.
- Confirm the status shows as cancelled on your billing page.
- Take a screenshot for your records.
- Export any data you want to keep.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.