Signing up for the wrong service happens, and it is easy to fix. This article explains how to cancel your Search Atlas free trial, what to expect afterward, and how to get quick help if you are stuck.
⏰ Act Quickly to Avoid Charges
The most important step is to cancel before your free trial ends. If you cancel in time, you should not be billed for a paid plan. If you are unsure when your trial ends, check your account billing area or the confirmation message you received when you signed up.
🧰 What You Need Before You Start
- The email address you used to create your Search Atlas account
- Your password, or access to that inbox so you can reset it
- A few minutes to confirm the cancellation
🛠️ How to Cancel Your Free Trial Yourself
Menu names can vary slightly as the platform is updated, but the process generally looks like this:
- Log in to your Search Atlas account.
- Open your account settings and look for the Billing or Subscription section.
- Find your current plan or trial and select the option to cancel.
- Follow the on-screen prompts and confirm your choice.
- Check your inbox for a cancellation confirmation, and keep it for your records.
If you cannot find the cancel option, or the page shows an error, move on to the section on getting help below.
🔑 If You Cannot Log In
If you forgot your password, use the Forgot password link on the login page. A reset link will be sent to the email address you signed up with. Check your spam or junk folder if it does not arrive within a few minutes. Once you are back in, follow the cancellation steps above.
✅ Confirm Your Cancellation Worked
After you cancel, double-check that everything went through:
- Your billing or subscription page shows the trial or plan as cancelled, or shows no upcoming charge.
- You received a confirmation email.
- No payment has been taken after your trial end date.
If anything looks wrong, let our team know right away so they can look into it.
📌 What Happens After You Cancel
- Your access to paid features may end when the cancellation takes effect.
- You will no longer be billed for a paid plan after a successful cancellation.
- You can sign up again in the future if you change your mind.
💳 If You Were Charged by Mistake
If a charge appears after you signed up by accident, do not worry. Contact our team and share the email address on your account and the approximate date of the charge. Our team will review your situation and explain the options available to you. Refund eligibility depends on your plan and the timing of your request, so reviewing it with a team member is the quickest way to get a clear answer.
💡 Tips to Avoid Accidental Signups
- Read each step of the signup screen before you confirm.
- Note your trial end date as soon as you sign up and set a reminder a day or two earlier.
- If you only want to look around, ask yourself whether you are ready to start a trial before entering payment details.
- Cancel as soon as you realize the signup was a mistake, rather than waiting.
💬 Need Help Cancelling?
If you cannot find the cancel option, are not sure whether your cancellation went through, or were charged by mistake, our team can take care of it for you. A short message is enough, for example: I signed up by mistake and would like to cancel my free trial. Please include the email address you used to sign up.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.