Where to find the cancellation option
- Sign in to the platform and click your profile menu (your name or avatar) in the top-right corner.
- Navigate to Billing or Manage Subscription from the profile menu.
- Inside the billing area, locate the section that lists your current subscriptions or active services.
- Find the subscription or service you want to cancel and click the options or actions menu next to it.
- Select the cancel option and follow the on-screen prompts to confirm your request.
- Look for a confirmation message or email confirming that the cancellation was processed. Do not assume the cancellation is complete until you see this confirmation.
If you have prepaid time remaining on your plan, this will typically be noted during the cancellation flow. Review the details shown carefully before confirming.
Important reminders
Do not assume that sending a message or notifying the support team cancels your subscription — the cancellation must be completed through the billing area of the platform using the steps above.
If the cancellation option does not appear next to a specific service, verify that you are signed in to the correct account and that you are viewing the right subscription in the billing area.
Need help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.