Why a closed account still sends emails
Closing your account stops the subscription, but it does not stop every email on its own. A cancelled account can keep its automated email notifications switched on, so you can still receive "pending tasks" emails months after the subscription ended.
How to stop the emails
The notifications are turned off by the Search Atlas team. There is no switch for this in the dashboard, and the assistant cannot change it.
Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team, and tell them the email address the notifications are going to. A teammate disables the automated notifications on the cancelled account, and the emails stop.
If you also want the account deleted
Stopping the emails and deleting the account are two different requests. If you want every record removed, say so in the same chat. Deletion is handled by a specialist team rather than in the chat itself, so it takes longer than turning the notifications off, and the teammate will tell you when it is done.
Deletion cannot be undone from your side. If you only want the emails to stop and you want to keep the account, ask only for the notifications to be disabled.