🤖 How AI Agent credits work
AI Agent credits are consumed when the agent processes eligible requests. Each request may use a different amount of credits depending on the action and the work required.
📊 Checking your credit balance
Open the platform’s billing or AI Agent usage area to view your remaining credits, usage, reset date, and plan details. The information shown there is the current source of truth for your account.
🔄 When credits reset
Credits reset at the start of the next billing or subscription period shown in your account. Unused credits generally do not become available earlier unless your plan specifically states otherwise.
🔔 Credit notifications
Notifications may be triggered when your balance is low or when credits are exhausted. Availability and recipients can depend on your plan, account settings, and user permissions. Notifications may appear in the platform or be sent through configured account channels, so not every user will receive a separate message.
If you did not receive a notification, check the account’s billing settings, notification preferences, and administrator access. A missing notification does not change your credit balance or reset date.
💳 Top-up availability
Top-ups are not available for every plan or account. If your account is eligible, a top-up option and its price will appear in the billing or AI Agent credits area. If no top-up option is displayed, your account cannot currently purchase credits through the platform.
Top-up eligibility can depend on your subscription, billing configuration, account permissions, region, or temporary product availability. Administrators or billing owners may be the only users who can view or purchase top-ups.
⛔ What happens when credits run out
When the balance reaches zero, the AI Agent cannot complete new actions that require AI Agent credits. Requests may be blocked, paused, or return an insufficient-credits message until credits are added or the balance resets.
Credit exhaustion does not normally remove access to unrelated platform features. You can still sign in, review existing data, manage projects and settings, view billing information, and use non-credit-based tools available to your plan. Existing results and conversation history remain available when supported by the product.
To resume credit-based agent work, purchase an eligible top-up if the option is shown, or wait for the next credit reset.
✅ Recommended next steps
- Check the remaining balance and reset date in the billing or AI Agent usage area.
- Confirm whether a top-up option is displayed and whether you have billing-owner permissions.
- Review notification settings and ask your account administrator whether alerts were received.
- If the balance, reset date, or top-up eligibility appears incorrect, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.