🧾 Why did I receive an invoice?
An invoice is created when you purchase or upgrade a subscription, including an annual plan with OTTO add-ons or top-ups. It shows the total amount charged for that billing transaction and records your subscription purchase.
To review your invoice, open the top-right avatar menu, select Billing, then open the Invoices tab. You can use Search to find a specific invoice.
📊 How many OTTO slots should I have?
Your OTTO slot quota depends on the plan and add-ons included in your purchase. For some annual subscriptions, the entitlement is five OTTO slots instead of four. If your annual purchase included five slots, your active quota should reflect five after the transaction is fully processed.
The invoice total confirms what you paid, but the active OTTO quota confirms what has been provisioned to your account. These values should match the entitlements included in your plan.
🔍 What if my invoice says five but I only have four?
A known billing limitation can prevent an annual upgrade or OTTO top-up from updating the quota correctly. This may leave fewer active OTTO slots than the number included in your invoice. Some older invoices may also display a top-up quantity as 1 even when the full top-up amount was charged.
- Open the top-right avatar menu.
- Select Billing, then Invoices.
- Open the relevant invoice and confirm the billing date, plan, add-ons, and total charged.
- Check your current OTTO slot count in the product and compare it with the purchased entitlement.
If your annual plan should include five slots but your account shows four, do not purchase the missing slot again. The discrepancy may require the entitlement to be corrected in the quota store.
🛠️ How to resolve a slot discrepancy
Have the following information ready:
- The invoice date and invoice number
- The plan or upgrade purchased
- The expected OTTO slot count
- The current OTTO slot count
- Any relevant top-up details
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
✅ Preventing confusion about billing
- Review the Plans & Top-ups tab under Billing to confirm your subscription and available options.
- Save the invoice associated with each annual upgrade or top-up.
- Check your OTTO quota after billing changes before assigning additional projects.
- Report any mismatch between the invoice entitlement and active slots through the in-platform chat.