🔍 Overview
This article explains how to check your current subscription details and request confirmation that a subscription has been cancelled. Billing information is associated with the account used to access the subscription.
📊 How to Check Your Billing Status
- Sign in to the Search Atlas account associated with the subscription.
- Open the account's billing or subscription area.
- Review the available subscription status and billing details.
- If you manage more than one account, repeat these steps while signed in to each relevant account.
🚫 How to Request Cancellation Confirmation
- Sign in to the account associated with the subscription.
- Open the account's billing or subscription area.
- Follow the available cancellation instructions.
- Save any cancellation confirmation or reference shown after submitting the request.
If the cancellation status is unclear, do not submit repeated cancellation requests. Note the account used, the subscription details shown, and the date and time of the request so the billing status can be checked accurately.
📅 If Your Billing Status Is Unclear
Have the account email, subscription or plan name, the date and time of the cancellation request, and any confirmation or error message ready when requesting help. Our team can use these details to look up the billing status and confirm whether the cancellation request was recorded.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.