🔍 Overview
If you purchased a VIP Summit package but did not receive access to recordings, or if you were charged a fee you did not authorize, this article will help you understand what happened and how to resolve it.
🎟️ Why You May Not Have Received VIP Access
VIP Summit benefits — including access to recordings and exclusive content — are tied to the specific account email used at the time of purchase. A few common reasons access may not appear in your account include:
- Email mismatch: Your purchase was completed under a different email address than the one you use to log in to Search Atlas.
- Account not yet created: If your Search Atlas account was set up after the purchase, the benefits may not have been automatically applied.
Our team is able to manually transfer VIP benefits to your correct account email. If any of the above applies to you, reach out and a teammate will apply your access directly.
💳 Understanding an Unexpected Charge
If you see an unexpected recurring charge on your billing statement, it may be related to one of the following:
- Subscription plan attached to your account: When VIP Summit benefits are applied, a subscription plan is sometimes activated as part of the package. If you were not clearly informed of this recurring cost, you may be eligible for a refund.
- Unintended plan change: In some cases, a plan change may occur unexpectedly in connection with a VIP promotion. If you believe your plan was modified without your authorization, our support team can review and reverse it.
🔄 How to Request a Refund for an Unauthorized Charge
If you were charged without clear authorization, you can request a refund by following these steps:
- Log in to your Search Atlas account.
- Contact our support team and have the following details ready so we can process your request quickly:
- The email address associated with your purchase
- The date and amount of the charge you are disputing
- A brief description of what you purchased and what you expected to receive
Our team will review your account, confirm the charge details, and process an eligible refund as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.