📬 Can the Welcome Email be resent?
Yes. If a customer did not receive the Welcome Email, a team member can review the account and manually trigger a resend. There is no self-service resend option available in the platform.
🔎 Check these details first
- Confirm the customer’s email address is entered correctly.
- Ask the customer to check their spam, junk, promotions, and quarantine folders.
- Ask them to search for messages from Search Atlas.
- Confirm that their mailbox is not full or blocking automated messages.
💬 Request a manual resend
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a member of our team.
- Share the customer’s account details and confirm the email address that should receive the message.
- Ask the team to review delivery status and manually resend the Welcome Email.
✅ After the resend
Have the customer check their inbox and spam or junk folders again. If the message still does not arrive, the team can review the delivery status and help identify whether the address or mailbox provider is blocking it.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.