💬 Connect With the Support Team
If you have a question or need help with anything in Search Atlas, you can reach a human teammate directly through the chat widget built into the platform. The fastest way to get a useful response is to arrive with a clear description of what you need.
📝 Prepare Before You Start the Chat
Before opening a conversation, think through the following so the team can help you as efficiently as possible:
- What are you trying to accomplish? (e.g. set up a project, understand a report, troubleshoot a feature)
- Which project, website, or tool inside Search Atlas is involved?
- Have you seen any error messages? If so, note the exact wording.
- What steps did you take before the issue appeared?
- Do you have a screenshot that shows the problem?
⏳ Tips for a Faster Resolution
Send your description in your opening message rather than waiting to be asked. The more context you share upfront — the feature, the goal, and any errors — the sooner the team can point you to the right solution or take action on your behalf.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.