🔍 Check the response first
Fin responses are generated from available Search Atlas information and may occasionally be outdated, incomplete, or incorrect. Before taking action, compare the response with the current platform interface and documentation.
- Confirm that you are viewing the correct Search Atlas project and feature.
- Navigate directly to the relevant section of the platform and check the current settings, options, or page layout for the latest information.
- Review the response for missing context, incorrect steps, or references to features that may have changed.
🧭 Provide more context
If Fin misunderstood your question, ask again with specific details. Include the feature name, your goal, the steps you followed, and what you expected to happen.
You can also include the exact wording of the response and the page where the issue occurred to help clarify the context.
🛠️ Cross-check with the current platform
If a Fin response describes a navigation path, button, or setting you cannot locate, do the following:
- Open the relevant tool directly within the Search Atlas platform and compare what you see with what Fin described.
- If the feature or option Fin mentioned does not appear in the current interface, treat the response as potentially outdated and do not act on it for important decisions.
- Check any in-platform tooltips or help icons near the relevant section for up-to-date guidance.
💬 Report an incorrect or outdated response
If Fin continues to provide incorrect or outdated information, report it so the team can review and improve future answers. When escalating, have the following ready:
- The exact Fin response that appears incorrect or outdated.
- The feature or section of the platform where the issue occurred.
- A description of what the correct behavior or information should be, if known.
- Any screenshots or page URLs that illustrate the discrepancy.
Do not rely on an outdated Fin response for important account, SEO, or implementation decisions until the information has been verified directly in the platform.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.