## **💬 Connect With the Support Team**

If you have a question or need help with anything in Search Atlas, you can reach a human teammate directly through the chat widget built into the platform. The fastest way to get a useful response is to arrive with a clear description of what you need.

## **📝 Prepare Before You Start the Chat**

Before opening a conversation, think through the following so the team can help you as efficiently as possible:

- What are you trying to accomplish? (e.g. set up a project, understand a report, troubleshoot a feature)
- Which project, website, or tool inside Search Atlas is involved?
- Have you seen any error messages? If so, note the exact wording.
- What steps did you take before the issue appeared?
- Do you have a screenshot that shows the problem?

## **⏳ Tips for a Faster Resolution**

Send your description in your opening message rather than waiting to be asked. The more context you share upfront — the feature, the goal, and any errors — the sooner the team can point you to the right solution or take action on your behalf.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.