🔄 How recurring billing works
Search Atlas subscriptions renew automatically and continue billing until someone explicitly cancels the subscription. An employee leaving your company does not automatically cancel the plan or stop future charges.
💳 Can you receive a refund?
Refunds for charges made after an employee’s departure are not automatic. Because the account may have retained active access and usage quota while the subscription remained uncanceled, each request requires a manual billing review.
Refund approval is considered at the company’s discretion. A request does not guarantee that a refund will be issued.
📝 How to request a review
- Confirm the employee’s departure date.
- Gather the account details and billing dates you want reviewed.
- Cancel the subscription to prevent additional renewals.
- If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
🛡️ Prevent future unexpected charges
- Assign more than one account administrator when possible.
- Include subscription ownership in employee offboarding steps.
- Cancel unused subscriptions promptly when responsibilities change.
- Review active subscriptions and recent invoices regularly.