💡 Cancellation and refunds are separate
Cancelling your Search Atlas plan stops future renewals according to the cancellation terms shown in your account. It does not automatically refund payments that were already processed.
A refund is a separate manual billing action against the related Stripe invoice. Refund requests are reviewed individually and depend on eligibility.
📝 How to request a refund review
- Confirm that you cancelled the correct Search Atlas plan.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with our team.
- Request a refund review and include the account details needed to identify the payment, such as the billing email, payment date, and invoice information.
🔍 What happens next
Our team will review the request and the associated Stripe invoice. Cancellation and refund statuses are handled separately, so a cancellation does not guarantee that a refund has been issued or that the two statuses will update at the same time.
Keep your request focused on the specific payment you want reviewed. The team will confirm whether it qualifies for a refund and explain the next steps.
⚠️ Important to know
- Cancellation does not automatically refund previous payments.
- Refund approval is not guaranteed and is subject to review.
- Refund requests must be handled manually by the billing team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.