💳 How Search Atlas Billing Works
Search Atlas operates on a subscription-based billing model. Your plan renews automatically on the same date each billing cycle (monthly or annually, depending on your chosen plan). Charges are processed to the payment method on file at the start of each new billing period.
You can review your current plan, upcoming renewal date, and payment history at any time from your account settings.
🔄 Refund Policy Overview
Search Atlas evaluates refund requests on a case-by-case basis. While we do not offer automatic refunds for unused portions of a billing period, we do consider the following situations:
- Accidental renewals: If your subscription renewed without your knowledge and you have not used the platform during that cycle, contact our team promptly — ideally within 48 hours of the charge.
- Duplicate charges: If you were charged more than once for the same plan or period, we will investigate and resolve the duplicate immediately.
- Technical failures: If a platform issue prevented you from accessing or using a feature you paid for, you may be eligible for a credit or partial refund.
- Plan mismatches: If you were enrolled in the wrong plan due to an error on our side, we will correct the charge accordingly.
Refund requests related to annual plans are assessed differently from monthly plans. Our team will review your usage history and circumstances before making a determination.
🎁 Compensation and Account Credits
In situations where a service disruption, platform bug, or onboarding issue affected your experience, Search Atlas may offer account credits as compensation. Credits are applied directly to your account and reduce the cost of your next billing cycle.
Common scenarios where compensation may be offered include:
- Extended platform outages or downtime that impacted your work
- Feature malfunctions that were confirmed by our technical team
- Onboarding errors that delayed your ability to use the platform
- Cases where a support issue took longer than expected to resolve
Compensation is not guaranteed in every case, but our team will always work to find a fair resolution.
📋 How to Request a Refund or Compensation
To submit a billing dispute, refund request, or compensation inquiry, follow these steps:
- Open the live chat widget in the bottom-right corner of the Search Atlas platform.
- Type human teammate to be connected with a member of our billing support team.
- Provide the following details to help us process your request quickly:
- Your account email address
- The charge amount and approximate date
- A brief description of the issue or reason for the request
- Our team will review your case and respond with a resolution or follow-up questions.
The more detail you provide upfront, the faster we can resolve your request.
⏱️ Response and Resolution Timelines
Once a billing request is submitted via live chat, our team aims to acknowledge it within one business day. Complex cases involving refund approvals or compensation decisions may take up to 3–5 business days to fully resolve, depending on the investigation required.
If your case is escalated to our billing or finance team, you will be kept informed of progress through the chat thread.
❓ Frequently Asked Questions
- Can I cancel mid-cycle and receive a prorated refund? Mid-cycle cancellations are not automatically refunded, but you can contact our team to discuss your situation.
- What happens if my payment fails? If a payment fails, you will receive a notification and have a short grace period to update your payment method before access is restricted.
- Are credits transferable? Account credits are tied to your specific account and cannot be transferred to another account.
- Can I dispute a charge through my bank instead? We strongly encourage you to contact our team first — most issues are resolved faster through our support channel than through a bank dispute process.
🆘 Need Help Now?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.