🔍 Overview
Use your Search Atlas account to look up billing information and check whether a subscription cancellation has been confirmed.
📊 Check Your Billing Information
Sign in to the Search Atlas account associated with the subscription. Once logged in, navigate to your account settings and locate the billing section. There you can review your current plan, payment history, and subscription status. If you use more than one account, check each account separately to locate the relevant subscription.
🛠️ Confirm a Subscription Cancellation
In the billing section of your account settings, review your subscription status. A successfully cancelled subscription will typically show a status reflecting that the cancellation has been processed, with no future renewal scheduled.
If the status does not reflect the expected cancellation, or if you are unable to locate the relevant subscription, contact support and have the following ready: the email address associated with the account, the subscription plan name, the approximate date you submitted the cancellation request, and any confirmation email or reference number you received at the time.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.