🔍 Overview
If you are on a legacy Search Atlas plan and notice your Hyperdrive credit balance shows as zero or lower than expected, the balance may be appearing missing. This is a known issue that requires a manual review by our support team.
⚙️ Hyperdrive Credits on Legacy Plans
Legacy plan accounts may show a Hyperdrive credit balance that appears missing or incorrect. This is not a self-serve issue — the root cause requires account-level investigation by our team and cannot be corrected from within the platform settings.
✅ What You Should Do
- Log in to your Search Atlas account and navigate to the billing or credits section of the platform.
- Note the exact Hyperdrive credit balance currently displayed on your account (including if it shows zero).
- Note the name of the legacy plan you are subscribed to, as shown in your account settings.
- Note the date your plan last renewed, which you can find in your billing history.
- Contact our support team with the details below so they can investigate and restore the correct credit balance.
📋 What to Have Ready When You Contact Support
- Your account email address — the email associated with your Search Atlas login.
- Your legacy plan name — the name of the plan as shown in your account or billing settings.
- Your current Hyperdrive credit balance — the exact number displayed in your account, even if it shows zero.
- Your most recent billing renewal date — available in your billing history inside the platform.
- Any screenshots of the credits section showing the missing or incorrect balance, if possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.