🔎 Why the Billing tab is missing
Billing is not available when you are signed in to a child account. Child accounts may show tools such as Order Builder, but they do not include the Billing tab or invoice history.
👤 Who can view billing history
Only the account owner or an eligible administrator can access Billing and view invoice history from the main account. Standard child-account users cannot open or restore Billing access themselves.
📄 How to find invoice history
- Sign in to the main or parent account.
- Open the Billing tab.
- Open the invoice or billing history section to review available records.
🔐 If you use a child account
Ask the account owner or an eligible administrator to review the billing information from the main account. Updating a child-account user’s role does not make Billing available within the child account.
💬 Need help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.