📋 What Is an OTTO Site Top-Up?
An OTTO site top-up is an optional recurring add-on that gives you extra OTTO-managed sites beyond the number included in your base plan. It is not an automatic overage fee — it is only added when you (or an admin on your behalf) purchase additional sites at checkout.
Once purchased, the top-up renews monthly and appears as its own line item on your Stripe invoice each billing cycle until it is downgraded or cancelled.
💡 Why Did This Charge Appear?
The most common reasons you see an OTTO site top-up line on your invoice are:
- You reached your OTTO site quota and purchased extra sites to continue creating new sites.
- An account admin purchased additional OTTO sites on your behalf.
- The add-on was purchased in a previous billing period and is now renewing automatically each month.
If none of these scenarios apply to you, there are a small number of known platform issues that may affect how charges appear. See the section below for details.
🔍 How to Check Your Active Add-Ons
To review your current OTTO site top-up and other active add-ons, log in to your Search Atlas account and navigate to your account's billing or subscription settings. Look for a section listing your active subscriptions and add-ons.
If you cannot locate an OTTO site top-up entry in your billing settings, this may be related to a known display issue. The charge can still be active on your account even if it does not appear in this view.
⚠️ Known Issues to Be Aware Of
There are a few platform limitations that can cause confusion around OTTO top-up charges:
- Missing from the Billing page: Your billing settings may not display an active OTTO top-up row due to a known issue with how certain add-ons are retrieved. The charge remains active on your account even if the row is not visible.
- Top-up not activated after payment: In some cases involving subscription schedules, a successfully paid top-up may not provision correctly, meaning the extra sites are not immediately available after purchase.
- Failed payment not removed automatically: If a top-up payment fails, the add-on is not automatically removed from your account. You may still see it referenced on your invoice or receive alerts related to it.
Our support team can investigate any of these scenarios for your specific account and resolve them directly.
🛠️ How to Cancel or Downgrade a Top-Up
If you no longer need the extra OTTO sites and want to stop the recurring charge, you can request a downgrade or cancellation of the top-up add-on. Because this involves changes to your billing subscription, we recommend reaching out to our team directly to ensure it is processed correctly without disrupting your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.