🤖 What are AI Agent credits?
AI Agent credits are the account allowance used for metered AI Agent requests. Each request consumes credits based on the AI processing required.
The allowance is separate from other product credits, including Content Genius credits. Having Content Genius credits available does not necessarily mean that AI Agent requests can continue.
📊 What happens when credits reach zero?
When credit metering is enabled, AI Agent requests are blocked once the account reaches a zero balance. The agent cannot start or complete new metered requests until additional allowance becomes available.
This limit does not mean your entire Search Atlas account is disabled. Features that do not use AI Agent credits may continue to work, and quota-exempt requests are not blocked.
💳 Can I add more credits?
AI Agent credit availability and top-up options depend on your account configuration. If no top-up option is shown in the platform, do not assume that Content Genius credits can be used instead. Review the available account or billing options shown in your workspace.
If your account needs additional AI Agent capacity and no option is available, contact our team through the chat widget so we can review your setup.
⚠️ Why might the message be unexpected?
The platform may show a credit warning when your remaining balance is very small. In some cases, a fractional balance can be displayed as “out of credits” even though a small amount remains. This is a display issue and does not change the credit enforcement rules.
You may also see a “quota exceeded” message while Content Genius credits are available because the two credit types are tracked separately.
🛠️ What should I do next?
- Check whether the message appears while using an AI Agent action.
- Confirm that you are checking the AI Agent allowance rather than Content Genius credits.
- Retry only if the balance is not zero or the message appears inconsistent with your allowance.
- Record the exact message and the action you were trying to run.
- If the issue continues, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
✅ Key takeaway
AI Agent credits control metered AI Agent requests. When the provisioned allowance is exhausted, new requests can be blocked, while unrelated or quota-exempt features may remain available. AI Agent credits and Content Genius credits are separate.