Choose the reason that matches what happened
The cancellation flow asks why you are cancelling, and the reason you pick changes what happens next.
- You signed up by mistake, or you were charged for something you did not intend. Choose reason 7, "Didn't mean to sign up / event charge." A sign-up or charge you did not intend needs a teammate to review it, so that choice brings a teammate into the chat with the details. You do not finish the cancellation on your own.
- You want to cancel an account you meant to open. Follow the steps in Cancel Your Free Trial or Keep Saving. Whether a charge qualifies for a refund is a separate question, covered in How to Cancel Your Account and Request a Refund.
What happens after you choose reason 7
A teammate reviews the request and handles the account. Refunds are not automatic: eligibility depends on how recent the charge is and how much of the account was used, and the refund article linked above states the conditions.
If you are not sure which one applies
Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team, and tell them whether the signup was intentional.