## **Choose the reason that matches what happened**

The cancellation flow asks why you are cancelling, and the reason you pick changes what happens next.

- **You signed up by mistake, or you were charged for something you did not intend.** Choose reason 7, "Didn't mean to sign up / event charge." A sign-up or charge you did not intend needs a teammate to review it, so that choice brings a teammate into the chat with the details. You do not finish the cancellation on your own.
- **You want to cancel an account you meant to open.** Follow the steps in [Cancel Your Free Trial or Keep Saving](https://help.searchatlas.com/hc/searchatlas-help/articles/1788353616-cancel-your-free-trial-or-keep-saving). Whether a charge qualifies for a refund is a separate question, covered in [How to Cancel Your Account and Request a Refund](https://help.searchatlas.com/hc/searchatlas-help/articles/1786754712-how-to-cancel-your-account-and-request-a-refund).

## **What happens after you choose reason 7**

A teammate reviews the request and handles the account. Refunds are not automatic: eligibility depends on how recent the charge is and how much of the account was used, and the refund article linked above states the conditions.

## **If you are not sure which one applies**

Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team, and tell them whether the signup was intentional.