💡 Why did I receive an invoice?
An invoice is created when your annual subscription renews, upgrades, or generates a billing charge. You can review billing details in your account to confirm the charge, subscription period, and plan.
🚀 How many OTTO slots does an annual plan include?
Annual subscriptions may include five OTTO slots instead of four, depending on the plan and purchase terms. If your account shows four slots after buying an annual plan that includes five, your billing and account entitlements may not be synchronized correctly.
🔍 Why is my fifth slot missing?
Annual upgrades can sometimes cause billing and quota information to become temporarily out of sync. Active OTTO projects may also require a review before a slot can be added or removed safely. Do not delete an active project to correct the count, as this may affect your SEO automation settings.
💰 How do annual refunds work?
Annual refunds are handled separately from subscription cancellation. A full refund is intended to cancel the subscription and remove the OTTO benefits associated with that subscription.
Partial refunds, such as a request for charges during a period when the service was not used, do not automatically remove OTTO slots. These requests require account and usage review before a decision is made.
🛠️ What information should I provide?
- The invoice or charge date
- The amount you are requesting, such as a $207 refund
- The date you stopped using or intended to cancel the service
- The number of OTTO slots included in your annual plan
- The current number of slots shown in OTTO SEO
- Any active OTTO projects connected to the account
📍 Where can I check OTTO SEO?
In the platform, open OTTO SEO from the left sidebar. Review your projects and available slots at /seo-automation-v3.
✅ What happens next?
A full-refund request may require cancellation and removal of the related OTTO benefits. A partial-refund request requires review and does not automatically change your slot entitlement. If your annual plan should include five slots but only four appear, the account must be checked against the subscription and active projects before the entitlement is corrected.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.