💡 Understanding Your Discount on the Billing Page

🔍 Overview

If you were quoted a 30% discount but your billing page displays 20%, this article explains why the discrepancy may appear and what steps to take to get it resolved.

⚙️ Why the Discount Percentage May Differ

Occasionally, a discount offered during a sales conversation or by a support agent may not automatically reflect on the billing page. This can happen for a few reasons:

• The promotional discount code was not applied correctly at checkout.
• The discount quoted by the agent has not yet been manually applied to your account.
• A default promotional discount (such as 20%) was applied automatically, while a higher negotiated rate (such as 30%) requires a manual override by our billing team.
• There may be a delay between when a discount is approved and when it appears in the platform.

In all of these cases, the issue is resolvable — your quoted discount will be honoured.

✅ What You Should Do

1. Navigate to your Billing page inside the platform to confirm the discount currently shown on your plan.
2. Take note of the exact percentage displayed and compare it to what was quoted to you (for example, in a chat transcript or email).
3. If there is a discrepancy, contact our team immediately using the live chat widget so we can manually apply the correct discount to your account before your next billing cycle.

🛠️ How Our Team Fixes This

Once you reach out, a member of our team will:

• Verify the discount that was quoted to you.
• Manually update your account to reflect the correct percentage.
• Confirm the change is visible on your billing page before closing the conversation.

Important: Do not complete a new payment or upgrade your plan before speaking with our team, as this may lock in the incorrect discount rate.

📊 Checking Your Current Discount

To view your current discount and plan details:

1. Log in to your Search Atlas account.
2. Click on your account or profile icon and navigate to the Billing section.
3. Review the plan summary, which will display any active discounts applied to your subscription.

If the discount shown does not match what you were quoted, proceed to contact support as described below.

💬 Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.