🛑 How to Cancel Add-Ons, Top-Ups, and Extra Seats

📌 Overview

Add-ons, top-ups, and extra seats are billed separately from your main subscription. Cancelling your plan does not automatically cancel these items. This article explains how to stop each type of optional charge so you are not billed again on the next cycle.

🔑 What Are Add-Ons, Top-Ups, and Seats?

• Add-ons — Optional products added to your plan, such as OTTO Google Ads, White Label branding, additional OTTO sites, or AI Visibility packages.
• Top-ups — One-time or recurring extra units you purchase mid-cycle, such as URL Indexer top-ups, OTTO Sites quota increases, or AI Premium credits.
• Extra seats — Additional team member licenses added beyond the seats included in your base plan.

Each item has its own renewal setting and must be cancelled individually.

✅ Before You Start

• Log in with the account owner or billing admin credentials. Standard team members cannot change billing.
• Open your billing page and make a note of every active add-on, top-up, or seat expansion so you can confirm each one is cancelled.

🧭 How to Cancel an Add-On

1. Log in to your Search Atlas account.
2. Go to Settings → Billing (or your account billing page).
3. Under your active subscription, locate the add-on you want to remove.
4. Click the three-dot menu (⋮) or the Manage option next to that add-on.
5. Select Cancel or Turn off renewal.
6. Confirm the cancellation when prompted. You will see a confirmation message.
7. Repeat for each add-on you want to remove.
8. Reload the page and verify that each cancelled add-on shows Cancelled or Will not renew.

You retain access to the add-on until the end of the current billing period.

🔢 How to Cancel a Top-Up

1. Go to Settings → Billing and find the top-up in your subscription list.
2. If the top-up is a recurring charge, click Manage and turn off auto-renewal.
3. If the top-up was a one-time purchase, no further action is needed — it will not renew automatically.
4. For OTTO Sites quota top-ups, you can also cancel by activating Deep Freeze on the affected sites, which releases the slot and stops the charge.

👤 How to Cancel Extra Seats

1. Go to Settings → Billing → Team & Seats.
2. Remove the team members you no longer need from your workspace, or reduce your seat count.
3. Confirm the change. Your seat count will adjust at the next billing cycle.

Note: Reducing seats below the number of active team members is not allowed. Remove team members first, then reduce the seat count.

⏱️ Refund Eligibility

If a charge for an add-on, top-up, or seat was unexpected and you cancel within 72 hours of the billing date, you may be eligible for a refund. Contact support via the live chat widget with your account email and the charge details.

For requests outside the 72-hour window, see [Refunds: Other Questions] in this section.

🔍 Still Showing as Renewing?

If an item still shows as active after you cancelled it:

• Reload the billing page — it may not have refreshed.
• Check whether you have multiple workspaces; the charge may be on a different workspace.
• Confirm you completed the final confirmation step. If you closed the dialog early, the cancellation may not have saved.
• Contact support via the live chat widget if the item is still renewing after verifying the above steps.

📞 Contact Support

If you cannot find the cancel option, if the button is missing, or if you need help stopping a charge immediately, reach out via the live chat widget inside your Search Atlas account.