📌 Overview
You can cancel your free trial or stop your subscription from renewing at any time from the Billing tab in your Search Atlas account. This article walks you through the steps, explains what happens afterwards, and answers the most common questions.
Cancelling a trial and cancelling a renewal use the same area of the platform, so you can follow the same steps for both.
🧭 Before You Start
Check these points first so the cancellation goes smoothly:
- Make sure you are logged in to the account that owns the subscription. If you have more than one account, cancelling in the wrong one will not stop the charge on the other.
- Only the account owner or a user with billing access can make changes in the Billing tab. If you do not see the option, ask the account owner to cancel or to update your permissions.
- Note your trial end date or next renewal date, so you can cancel in time.
- Export or save any reports, audits, or data you want to keep.
🛠️ How to Cancel Your Trial or Renewal
- Log in to your Search Atlas account.
- Open your account menu and select Billing.
- Find your current plan or trial details on the Billing page.
- Select the Cancel option for your subscription or trial.
- Follow the on-screen prompts and choose a reason if asked.
- Confirm the cancellation.
The exact button labels and layout may look slightly different depending on your plan or any updates to the platform, but the options are always found in the Billing tab.
✅ How to Confirm It Worked
After you confirm, check the Billing tab again. You should see one or more of the following:
- A message saying your subscription or trial has been cancelled.
- A note showing the date your access ends.
- The renewal date no longer displayed, or the status changed to cancelled.
If you do not see any of these changes, refresh the page and check again. If nothing has changed, take a screenshot of the Billing tab and share it with our team (see the last section).
⏳ What Happens After You Cancel
- Trial cancellation: Your trial will not convert into a paid plan, so you should not be charged when the trial period ends. Check the Billing tab for the date your access ends.
- Renewal cancellation: Your subscription will not renew at the next billing date. In most cases you keep access to the platform until the end of the period you have already paid for.
- Your data: Your projects and reports may become unavailable once access ends, so save anything important beforehand.
- Reactivating: You can start a new subscription later from the Billing tab or the plans page.
💡 Tips to Avoid Unexpected Charges
- Cancel at least 24 hours before your trial or renewal date so there is time for the change to be processed.
- Look for a cancellation confirmation message in the platform after you submit.
- Check that you have cancelled every account or workspace you signed up with, if you have more than one.
- Review your Billing tab after cancelling to make sure the status is correct.
❓ Frequently Asked Questions
Can I cancel my trial and my renewal at the same time?
Yes. If you want to stop both, cancel from the Billing tab and check that the status shows no upcoming renewal. If you are unsure, ask our team to confirm that everything is cancelled.
Will I lose access immediately?
Not usually. Access typically continues until the end of your current trial or paid period. The Billing tab shows the exact date.
I cannot find the cancel option. What should I do?
This usually means you are logged in to an account without billing permissions, or the subscription belongs to a different account. Log in with the account owner's details, or contact our team through the chat widget.
I was charged after cancelling. What can I do?
Check the cancellation date in your Billing tab against the date of the charge. If you cancelled before the charge and still see one, contact our team through the chat widget with a screenshot of your Billing tab and we will review it.
Can I get a refund?
Refund eligibility depends on your plan and the timing of your cancellation. Our team can review your situation and explain your options.
💬 Need Help?
If you cannot complete the cancellation, do not see the option in the Billing tab, or are not sure your cancellation went through, we are happy to help. Include your account email and a screenshot of your Billing tab so we can resolve it faster.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.