📌 Overview
If you want to stop all future charges from Search Atlas, you need to cancel your main plan and any add-ons on your account. This article explains what to cancel, how to confirm everything is turned off, and what to expect afterward.
🧾 What Can Be Billed on Your Account
Your account may include more than one recurring charge. Before you cancel, check whether you have any of the following:
- Main subscription plan: your core Search Atlas plan.
- Add-ons: optional extras purchased on top of your plan, such as additional features, projects, or usage.
- Extra seats or users: additional team members billed separately.
- Other paid services: any other recurring item listed in your billing area.
Cancelling only the main plan may not remove every item, so review each one individually.
🛠️ Step-by-Step: Cancel Everything
- Log in to your Search Atlas account using the account owner login. Billing changes are usually available only to the owner or an admin.
- Open your account or billing settings and find the subscription or plan section.
- Review the full list of active plans and add-ons. Write down each item and its renewal date.
- Cancel each add-on first, one at a time.
- Cancel your main subscription plan.
- Follow any on-screen prompts and confirm each cancellation when asked.
- Return to the billing page and check that every item now shows as cancelled, or shows an end date instead of a renewal date.
Tip: Take a screenshot of the final billing page. It gives you a record of what was cancelled and when.
✅ How to Confirm Nothing Will Renew
After you finish, check these points:
- No plan or add-on shows an upcoming renewal or next billing date.
- Each item is marked as cancelled, ending, or inactive.
- No extra seats or additional services remain on the account.
If anything still shows an upcoming charge, cancel it or contact our team using the steps at the end of this article.
📅 Timing: When Charges Stop
- Cancel before your renewal date. If you cancel after a renewal has been processed, that charge may already have been taken.
- Access usually continues until the end of the paid period. You may still be able to use the platform until your current billing period ends, even though you will not be charged again.
- Each item may have its own renewal date. Add-ons may renew on different dates than your main plan, so check each one.
Refund eligibility depends on our billing terms and the timing of your request. If you believe you were charged in error, our team can review your situation.
💾 What Happens to Your Data
Once your subscription ends, you may lose access to some features, projects, reports, and tools. Before your paid period ends, consider:
- Exporting any reports or data you want to keep.
- Saving key keyword lists, audits, or content you created.
- Noting any settings you may want if you return later.
❓ Common Questions
Do I need to cancel add-ons separately?
Yes, in most cases. Review your billing page and confirm that each add-on is cancelled in addition to your main plan.
I cancelled but still see a charge. Why?
The charge may have been processed before you cancelled, or an add-on or extra seat may still be active. Check your billing page for any item that is still active, then contact our team if you need help.
I cannot find the cancel option.
Make sure you are logged in as the account owner or an admin. Other team members may not see billing options.
Can I come back later?
You can usually resubscribe at any time by choosing a plan again. Availability of past data may vary.
💬 Need Help Cancelling?
If you cannot find your cancellation options, still see active items, or want us to double-check that everything is cancelled, our team can help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
To help us resolve your request quickly, tell the team that you want to cancel all plans and add-ons and stop all future charges.