## 🔍 Why This Happens

When you cancel a free trial, the subscription may remain active in the billing system until the trial period ends. If a payment method is on file, the system can still attempt to charge it, resulting in past-due invoices and email notifications.



## ⚙️ What Our Team Does to Fix It

Our billing specialists move any unpaid invoices to **uncollectible** status in Stripe and cancel the subscription there as well. This stops all future charge attempts immediately.



## 📋 Steps to Resolve It Yourself

1. Log in to your Search Atlas account.
2. Open the chat widget in the bottom-right corner of the platform.
3. Type **human teammate** to connect with a billing specialist.
4. Provide your account email and mention that you cancelled a trial but are still receiving past-due notices.
5. The agent will update the invoice to uncollectible and cancel the subscription in Stripe, which prevents any further charges.

## ✅ What to Expect Afterward

Once the agent confirms the changes, you will no longer receive past-due emails, and no further charges will be attempted on your payment method.



## 🛡️ Prevention Tips

- Cancel trials at least 24 hours before the trial ends to allow full processing.
- Remove payment methods from your account if you do not plan to continue after a trial.
- Check your subscription status in the billing section after cancellation to confirm it shows as cancelled.

## 💬 Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.