## **💡 What Are Account Credits?**

Credits are the in-platform currency used to access certain Search Atlas features and tools. When your credits run low, you can purchase a top-up at any time — no need to wait for your billing cycle to renew.

## **🔍 Where to Find Your Credit Balance**

To check how many credits you currently have:

1. Click your **avatar** in the top-right corner of the platform.
2. Select **Billing → Plans & Top-ups** from the dropdown menu.
3. Your current credit balance is displayed on this page (Plans & Top-ups).

## **🛒 How to Purchase Credits**

Follow these steps to buy a credit top-up:

1. Click your avatar in the top-right corner and go to **Billing → Plans & Top-ups**.
2. Locate the **Plans & Top-ups** section.
3. Click the **Top Up** button.
4. Select the package that suits your needs. The available options include:

   - Package pricing and credit amounts are shown directly in the Buy Credits panel and can vary by account — review the options shown there before purchasing rather than assuming a fixed rate
5. Confirm your payment details and complete the purchase.
6. Your credits will be added to your account **immediately** after the transaction is processed.

## **📊 Tips for Managing Your Credits**

- **Monitor regularly:** Check your balance under **Avatar → Billing → Plans & Top-ups** before starting large projects so you are never caught short.
- **Top up anytime:** Credit purchases are not tied to your billing date — you can buy more whenever you need them.
- **Credits do not expire:** Purchased credits remain in your account and carry over month to month.

## **❓ Frequently Asked Questions**

**I cannot see the Buy Credits option — what should I do?**

Only account owners and users with admin-level permissions can purchase credits. If you do not see the option, ask your account owner to check their role settings or complete the purchase on your behalf.

**My credits did not appear after payment — what now?**

In rare cases there may be a short delay. Refresh the page and check your balance again after a few minutes. If the credits still have not appeared, contact our support team using the instructions below.

## **🆘 Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.