This article explains what to do if the Link Building Exchange single sign-on (SSO) link inside Search Atlas does not work as expected. Because the specific cause of this issue is not fully documented, the steps below reflect the most common actions that resolve SSO access problems. If your issue is not resolved after following these steps, our support team can investigate further.
What Is the SSO Link?
The Link Building Exchange link inside Search Atlas uses single sign-on to authenticate you automatically into the linked tool. If the link fails, it is typically an access issue that our support team can resolve directly for your account.
What to Do If the Link Does Not Work
- Confirm you are actively signed in to Search Atlas before clicking the Link Building Exchange link.
- Open the SSO link directly from within the Search Atlas platform rather than from a saved or external source.
- Clear your browser cache and cookies, then sign back in to Search Atlas and try the link again.
- Try opening the link in a different browser or in a private/incognito window to rule out a browser or session conflict.
- If none of the above resolves the issue, contact support and have the following ready: your Search Atlas account email, the exact behavior or error message you see when clicking the link, the browser and device you are using, and the approximate time the issue occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.