What This Error Means
When you encounter a Shopify connection 404 token exchange error in Search Atlas, it means the authentication process between Search Atlas and your Shopify store could not be completed. This is typically related to how the Search Atlas app is installed on your Shopify store.
The most common cause is that the Search Atlas app is not installed on the Shopify store you are trying to connect, or the installation was not fully completed before attempting the connection.
Step-by-Step Fix
- Confirm your store URL. Make sure you are using the correct .myshopify.com domain (e.g.,
yourstore.myshopify.com). Custom domains may not work for this connection. - Verify the Search Atlas app is installed on your Shopify store. Log in to your Shopify admin and confirm the Search Atlas app is present and fully installed. If it is not installed, install it before attempting to connect again.
- Wait for the installation to complete fully before retrying the connection. Attempting the token exchange before the app install finishes is a common cause of this error.
- Retry the Shopify connection in Search Atlas once you have confirmed the app is installed on the correct store.
Common Mistakes to Avoid
- Using a custom domain instead of the .myshopify.com URL.
- Trying to connect before the app installation on Shopify is fully completed.
- Installing the app on a different store than the one you are trying to connect.
If the Error Persists
If you have confirmed the app is installed on the correct store and are still seeing the 404 token exchange error, please have the following information ready when you reach out for support:
- Your .myshopify.com store URL
- The exact error message you are seeing
- The timestamp when the error occurred
- A screenshot of the error if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.