🔍 Overview
Some customers experience OTTO deployment count issues or a frozen, unresponsive interface. These symptoms may affect deployment status visibility and prevent normal interaction with OTTO.
⚠️ Common Symptoms
- OTTO deployment counts appear incorrect.
- The OTTO interface freezes or becomes unresponsive.
- Clicks or other interactions stop working.
🛠️ What to Do
Because these symptoms can indicate an OTTO platform issue, there is no confirmed self-serve resolution documented for this problem. Avoid repeatedly retrying deployments if the interface is frozen.
When escalating the issue, have the affected client or project name, the deployment count shown, the approximate date and time of the issue, a description of what happened before the interface froze, and any screenshots or exact error messages available. Note whether the issue affects one client or multiple clients.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.