🔍 What This Article Covers
This article explains what to do if an extra OTTO account you purchased has not appeared on your Search Atlas account after payment.
⚠️ Why This Happens
In some cases, payment is completed but the extra OTTO account is not provisioned on the account. This requires manual provisioning by our support team.
✅ Confirm the Issue
Check your Search Atlas account to see whether the additional OTTO account is available. If you completed payment but the extra account is still missing, contact our support team for assistance.
🚀 Contact Our Team for Manual Provisioning
Our support team can review the payment and manually provision the extra OTTO account. When you contact us, please have the following ready:
- The date and approximate time of your payment
- The invoice number or other payment confirmation
- The account email or workspace where the OTTO account should be added
- Any error message or details describing what is missing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.