🧭 Overview
OTTO's instant indexing may stop dispatching across multiple projects without a visible error. This article explains what to collect when the issue occurs and how to escalate it for investigation.
🔎 Confirm the Issue
Check the affected projects and identify whether instant indexing has stopped dispatching across more than one project. Record the project names, the affected URLs, when dispatching stopped, and any error message or status shown in the platform.
📋 Escalation Information
This issue requires investigation when instant indexing is silently disabled across projects. Include the affected project names, example URLs, the approximate time the issue began, and screenshots or copied error details if available. Support can use this information to investigate the indexing connection and determine the appropriate restoration steps.
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