🧩 Overview
Some customers notice that their OTTO SEO subscription does not appear on the Billing page, even though their PRO plan is listed correctly. This is a known display issue with how the billing system reads and renders add-on subscriptions. Your OTTO access and charges are not lost — the subscription simply fails to appear in the interface under certain conditions.
📋 Why This Happens
The Billing page displays your PRO plan as the base subscription row, and OTTO as a separate add-on row. In some cases, the OTTO row is silently skipped and does not appear. This is a display problem on the Billing page only and does not affect your actual OTTO access or any charges.
🔎 How to Confirm Your OTTO Subscription Is Active
Before contacting support, verify that OTTO SEO is still accessible in your account:
- In the left sidebar, click OTTO SEO.
- Check that you can access OTTO SEO's features normally.
- If OTTO SEO loads and functions as expected, your subscription is active — the issue is limited to the billing display.
🛠️ What Our Team Will Do
When you report this issue, a member of our team will investigate your account's subscription records to identify the exact cause and correct the billing display so your OTTO subscription appears properly. No changes will be made to your actual charges or access — only the billing display is corrected.
When reaching out, please have your account email address and any relevant details about when you first noticed the missing subscription ready so our team can locate your records quickly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.