🔍 Why the clinic name may be locked
Search Atlas may lock the clinic name after aggregator submissions begin to help keep your listings consistent. Changing the name while submissions are in progress can create duplicate listings, mismatched records, or failed updates.
✏️ Check the clinic name first
- Open the relevant project in Search Atlas.
- Review the clinic or business information connected to the aggregator submissions.
- Confirm that the name matches the clinic’s official public name and branding.
- Check spelling, punctuation, location details, and any legal or trading-name differences.
🔓 Request an update to a locked name
If the clinic name field is locked, do not create a second submission or change the name in only one location. The update may require the existing submission to be unlocked or reviewed first.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
✅ Information to include
To help the team review the request quickly, provide the project name, current clinic name, desired clinic name, clinic location, and the reason for the change. If the name has legally changed, include the effective date and confirm the name shown on the clinic’s website or other official business profiles.
📌 After the name is updated
- Allow time for the new name to process across aggregator networks.
- Do not submit the same clinic again unless instructed.
- Review the listings after processing to confirm the name is consistent.
- Report any duplicate or incorrect listings through the chat widget.