🔍 Overview
After updating your payment method and completing a payment, your Search Atlas account should be restored automatically. However, in some cases there may be a short delay before your account status reflects the successful payment. This article explains how to confirm your invoice was paid and what steps to take if access is not restored promptly.
📄 How to Confirm Your Invoice Was Paid
Follow these steps to check whether your payment has been recorded successfully:
- Click your avatar in the top-right corner of the platform.
- Select Billing from the dropdown menu.
- Open the Invoices tab.
- Locate the most recent invoice. If the payment was successful, its status will show as Paid.
If the invoice shows as Paid but your account features are still restricted, continue to the next section.
📋 How to Check Your Billing Status
To review your current subscription and billing status:
- Click your avatar in the top-right corner.
- Select Billing, then open the Plans & Top-ups tab.
- Review your subscription status. It should display as Active after a successful payment.
- If the status still shows Past Due or restricted, check the Activity Log tab for any recent billing events.
⚠️ Why Access May Not Be Restored Immediately
There are a few known reasons why account access might not be restored right away even after a successful payment:
- Billing sync delay: Payment confirmation events can occasionally take a few minutes to process and update your account status.
- Unlinked subscription: In rare cases — particularly for accounts that were migrated from a legacy plan — the payment may be recorded by the payment processor but not automatically reconciled with your Search Atlas account. This can leave features restricted even though your invoice shows as paid.
If more than 15 minutes have passed since your payment was confirmed and your account is still not restored, this is likely a sync issue that requires manual review by our team.
✅ Steps to Take If Your Account Is Not Restored
- First, confirm the invoice status is Paid in the Invoices tab (see steps above).
- Wait up to 15 minutes and refresh the platform to allow billing systems to sync.
- If access is still restricted after 15 minutes, contact our support team immediately so we can reconcile the payment manually and restore your account without delay.
💬 Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
When you reach out, please have the following ready to speed up the process:
- The date and amount of the payment
- A screenshot or reference number from your Invoices tab
- Your current account email address
Our team can manually verify the payment on our end and restore your account access right away.