💡 Why you may receive reminders after paying
A successful charge does not always mean every invoice or subscription balance is paid. Payment reminders usually indicate that an invoice or subscription is still marked unpaid or past due.
For example, your base plan payment may have succeeded while a separate add-on or top-up invoice failed. That unpaid invoice can keep reminders active. A charge on your bank statement alone does not confirm which invoice it covered or whether billing records have updated.
🔎 Check your billing records
- In Search Atlas, open the avatar in the top-right corner.
- Select Billing, then open the Invoices tab.
- Review the invoice status and amount. Look for any unpaid or past-due invoice, including add-on or top-up charges.
- Open the Plans & Top-ups tab and check your subscription status and payment method.
- Compare the invoice details with the charge on your payment statement, including the date and amount.
🧾 Understand the charge and reminder
If you paid $199 on September 30 but still receive a “pay now” reminder, check whether the charge matches the invoice shown in Billing. The reminder may relate to a different invoice, or the payment may not yet be reflected in the billing record.
Successful payments should be reflected in Search Atlas through payment processing updates. If the matching invoice still appears unpaid, or you cannot identify what the charge covered, avoid assuming you were charged twice or that a refund is due until the invoice and subscription status are verified.
✅ What to do next
- If another invoice is unpaid, follow the payment prompt for that specific invoice and confirm your payment method is current.
- If the charge matches an invoice that still shows as unpaid, or the reminder continues after the billing record updates, contact our team through the in-platform chat.
- Have the charge date, amount, invoice details, and a description of the reminder ready. Do not share full payment card details in chat.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.