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Why Is My Debit Card Not Being Accepted for the SearchAtlas Free Trial?
Why Is My Debit Card Not Being Accepted for the SearchAtlas Free Trial?
Updated over 5 months ago

If you're trying to start a free trial with SearchAtlas and encountering issues with your debit card, you're not alone. Here's a breakdown of why this might be happening and how to resolve it.

Why Is My Debit Card Being Declined?

SearchAtlas uses a credit card authorization process when users sign up for the free trial. This process includes a temporary $1 authorization charge to verify the card's authenticity. While this is not an actual charge, it is a common practice to ensure the payment method is valid.

Unfortunately, debit cards are often not accepted for this verification step due to the following reasons:

  • Bank restrictions: Some banks limit debit card usage for online transactions that require pre-authorization charges, even if it's only a temporary hold.

  • Credit card-specific requirements: Our system is optimized to verify credit cards rather than debit cards, which ensures smoother processing of the trial and any future transactions.

Solution: Use a Credit Card for Verification

To successfully sign up for the free trial, we recommend using a credit card. This will allow the $1 authorization to go through and complete the registration process. Don’t worry, this small hold will be removed from your account, and you won’t be charged unless you decide to continue with a paid subscription after the trial ends.

What If I Don't Have a Credit Card?

If you don’t have a credit card available, you can try the following options:

  • Use a different payment method: You may be able to use a virtual credit card from a payment app or online banking service.

  • Contact your bank: In some cases, you can ask your bank to lift restrictions on your debit card for online transactions.

Still Having Trouble?

If you're still experiencing difficulties or need more assistance, please contact our customer support team. We’re here to help you find the best solution to get you started with SearchAtlas. You can click on "Talk to a Person".

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