📧 Why Your Email and Dashboard May Look Different
Search Atlas sends regular LLM Visibility email digests that highlight citation gains, positive brand mentions, and visibility movement across AI-powered search engines. These numbers are a snapshot of activity over a specific reporting period. When you open the dashboard after reading a great email report, the data you see may reflect a different date range or a broader view — which can make the dashboard look less impressive at first glance. This article will show you exactly where to find the metrics that match what you see in your email.
🔍 Step 1: Navigate to Site Metrics
The LLM Visibility data lives inside the Site Metrics section of Search Atlas. To get there:
- Log in to your Search Atlas account.
- In the left sidebar, click Site Metrics.
- Locate and select the site you want to review (for example, virtuas.com) from the list.
- You will land on the Overview sub-page for that site.
📈 Step 2: Open the Overview Sub-Page
The Overview sub-page is the primary place to review aggregated performance data for your site, including LLM citation and visibility trends. To reach it directly:
- From Site Metrics, click your site name or ID in the list.
- Then select Overview from the sub-navigation.
Here you will find a consolidated view of your site's performance metrics, including any LLM-related visibility movement that was summarised in your email report.
📅 Step 3: Match the Date Range to Your Email Report
A very common reason the dashboard appears to show weaker numbers is a mismatched date range. Your email digest covers a fixed reporting window (for example, the past 7 or 30 days). The dashboard may default to a different period.
- Locate the date range selector at the top of the Overview page.
- Set the start and end dates to match the period covered in your email report.
- The metrics will update to reflect that specific window, and you should see numbers consistent with your email.
🗝️ Step 4: Review Keywords and Pages for Deeper Detail
If you want to drill further into the specific queries or pages driving your LLM visibility gains, use the additional sub-pages under Site Metrics:
- Keywords — Shows which keyword-level queries are generating citations and impressions in AI-powered results.
- Pages — Breaks down performance by individual page, so you can see which content is being cited most.
- Site Events — Logs notable changes or milestones that may correlate with visibility spikes mentioned in your email.
To access any of these, click Site Metrics in the left sidebar, select your site, and then choose the relevant sub-page from the navigation.
💡 Tips for Keeping Email and Dashboard in Sync
- Check your email report date: The header of your LLM Visibility email will state the exact reporting period. Use this to set your dashboard date range.
- Bookmark your site's Overview page: Going directly to Site Metrics → [Your Site] → Overview saves time and ensures you are always looking at the right property.
- Use the correct site: If you manage multiple domains, confirm the correct site is selected in the Site Metrics list before reviewing data.
🛠️ Still Not Seeing the Right Numbers?
If you have matched the date range and navigated to the correct site but the dashboard still does not reflect the metrics from your email, there may be a data sync delay or a configuration issue worth investigating. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.