🔍 Overview
When a client relationship ends, automated reports may continue being sent to the former user's email address. This article explains what information to gather so our team can investigate and stop the affected deliveries.
⚠️ What to Expect
Stopping automated reports for a former user may require a backend review of the scheduled report and its recipient settings. Do not assume that removing or changing a user elsewhere in the account will automatically remove the recipient from every scheduled report.
📋 Information to Provide
When requesting assistance, have the following details ready:
- The Search Atlas account or workspace affected.
- The project name and report name, if known.
- The recipient email address that is still receiving reports.
- The date and approximate time of the most recent unwanted report.
- Whether the former user was removed, deactivated, or had their account details changed.
🔧 Resolution
Our team can review the affected scheduled report and remove or correct the former recipient's delivery settings. If multiple projects or reports are affected, provide each project name, report name, and recipient email address so they can be checked individually.
🔒 If You Cannot Access the Account
If you cannot access the account or the reports continue after the former recipient should have been removed, include the details above when escalating the issue. This allows the team to identify the affected schedules and investigate the backend configuration.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.