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Signal Genesys offers several plans and one-time membership packages designed to suit agencies of different sizes and publishing frequencies, from a free pay-as-you-go tier up through higher-volume monthly and lifetime membership options. Because plan names, pricing, and included credits are updated from time to time, the most accurate and current breakdown is always on the official pricing page rather than reproduced here. For the most up-to-date pricing details and to compare plans side by side, visit the Signal Genesys pricing page. If you are unsure which plan is right for your agency, please chat with a human teammate using the live chat widget in the app and we will be happy to help you decide.

Refund Policy & Eligibility

💳 Annual Refunds and OTTO Quota

💡 Why did I receive an invoice? An invoice is created when your annual subscription starts, renews, or changes. Annual plans are billed upfront for the selected subscription period, so the invoice may cover the full year rather than one month. 🔢 Why is my OTTO quota showing 4 instead of 5? Annual subscriptions may include 5 OTTO slots instead of the 4 slots included with some monthly plans. After an annual upgrade, billing and product quota can occasionally become out of sync. This known limitation, tracked as QPB-631, may cause paid OTTO slots to be missing even though your billing records show the annual subscription. 1. Open OTTO SEO from the left sidebar. 2. Review the number of available OTTO slots and your active projects. 3. Compare the displayed quota with your annual subscription invoice or plan details. 4. Keep the invoice available if the product shows fewer slots than your annual plan includes. 💰 How do annual refunds work? A full annual refund cancels the subscription and rescinds the OTTO benefits associated with that subscription. This means the annual OTTO quota is removed when the full refund is processed. Partial refunds do not automatically remove OTTO quota. They require a manual review, particularly when OTTO projects are active. Do not assume that a partial refund will immediately change the number of available slots. 🛠️ What should I do if my quota is incorrect? 1. Confirm that the annual subscription is active and that the invoice reflects the expected plan. 2. Check OTTO SEO for active projects and the current slot count. 3. Do not delete active projects solely to correct a quota discrepancy. 4. Open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Our team can review the subscription, invoice, OTTO projects, and quota history. They can also determine whether a billing correction or manual review is needed. ✅ Key points - Annual plans are billed upfront and generate an invoice for the subscription period. - An annual plan may include 5 OTTO slots instead of 4. - Billing-to-quota delays can make paid slots appear missing. - A full annual refund cancels the subscription and removes its OTTO benefits. - Partial refunds require manual review and do not automatically remove quota.

Plan Features & Limits

📊 SEO Keywords and 99 Plan Credits

📌 What the $99 Starter plan includes Once the $99 Starter plan is active, it includes 120 target SEO keywords and 30 AI Article Credits. 🔍 Understanding keyword allowances The 120 target SEO keywords are the keywords you can track or target through your SEO workflows. This allowance is separate from keyword research lookups. Keyword research lookups use a separate quota and should not be counted as part of the 120 included target keywords or the 30 AI Article Credits. ✍️ Understanding AI Article Credits The plan includes 30 AI Article Credits for supported AI article generation features. These credits are separate from both target SEO keywords and keyword research lookups. 📈 Where to review keywords To review keyword data in the platform, open Site Metrics from the left sidebar, then select Keywords. Available data and usage may depend on your site and active plan. ⚙️ If your allowance looks incorrect Plan or billing migrations can occasionally cause a temporary difference between your plan entitlement and the quota shown in the platform. Confirm that the $99 Starter plan is active, then refresh the platform and review the displayed allowances again. If the numbers still do not match the plan details, include the displayed quota and your plan status when requesting help. 💬 Need help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Troubleshooting: Google Ads Connection & Accounts

🛠️ Prevent Google Ads Account Switches

🔍 What happened OTTO PPC is designed to keep campaign data connected to the Google Ads account selected in the account switcher. A known issue could cause Smart Ads to load campaigns from another account or cause audit links to retain a previously selected account. Fixes for these issues have been completed, although outdated deployments may still show the problem. ✅ Check the selected account 1. Open OTTO PPC and review the Google Ads account shown in the account switcher. 2. Confirm that the account name and customer ID match the account you intend to manage. 3. Before reviewing campaigns, Smart Ads, or audit links, switch to the correct account if needed. 4. Refresh the page after switching accounts and confirm that the campaign list belongs to the selected account. 💳 Verify billing and account access An account can be active without having a valid payment method. In Google Ads, confirm that the intended account has an active billing setup, a valid payment method, and no billing hold. Also verify that your Google login has the required access to manage campaigns in that account. If billing is incomplete, Google Ads may pause campaigns or limit account activity. This does not normally cause an account switch, but completing billing setup helps ensure the correct account is ready to run campaigns. 🛡️ Prevent future issues - Use the account switcher deliberately, especially when managing multiple Google Ads accounts. - Confirm the customer ID before creating, editing, or auditing campaigns. - Avoid keeping multiple OTTO PPC tabs open on different accounts. - Sign out and back in if the account name, campaigns, or audit links do not match. - Keep Search Atlas updated so you receive the latest fixes. 🚨 If the wrong account still appears Stop making changes until the correct account is displayed. Record the selected account name, customer ID, affected campaign, and the page where the mismatch occurred. Then refresh the page, sign out and back in, and check the account switcher again. If the issue continues, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Report Builder

📊 Adding GA4 Key Events to Your Reports

📋 Overview Google Analytics 4 (GA4) key events track the actions that matter most to your business — purchases, form submissions, sign-ups, and more. This article explains where GA4 key event data appears in Search Atlas, how to work with it today, and what is coming in a future update. 🔍 Where GA4 Key Events Appear GA4 key event data is available inside Report Builder. Once your GA4 property is connected, Report Builder displays a dedicated Key Events section that lists your designated key events in a paginated table. To access this section: 1. Open Report Builder from the left sidebar. 2. Select or create the report you want to work with. 3. Scroll to the Key Events section within the report view. 4. Review your paginated key event data pulled directly from your connected GA4 property. 🤖 Using the AI Agent to Work with Key Events Report Builder includes a built-in AI agent that can help you pull and organise data inside your reports. You can use prompts like the ones below to work with your GA4 key event data: - "Show me the key events from my GA4 property in this report." - "Add a Key Events section to this report." - "Summarise my top GA4 key events for the selected date range." Type your prompt directly into the agent chat inside Report Builder. The agent will reference your connected GA4 data and update the report accordingly. ⚠️ Current Limitations: Executive Summary Cards At this time, it is not yet possible to add individual GA4 key event cards — with customisable visual indicators such as charts or trend widgets — directly to the Executive Summary section of a report. This is a known feature request (RB-1600) that is actively being tracked by our product team. What you can do today: - View all designated GA4 key events in the Key Events section of Report Builder. - Use the AI agent to include key event summaries in your report content. - Share or export the report with the Key Events section included. ✅ Confirming Your GA4 Property Is Connected Key event data will only appear if your GA4 property is properly connected to Search Atlas. To verify your connection: 1. Go to Site Metrics in the left sidebar. 2. Select Overview or Site Events to confirm GA4 data is populating. 3. If no GA4 data appears, check your integration settings and reconnect your GA4 property if needed. 🛠️ Troubleshooting: Key Events Not Showing Correctly If you see events in the Key Events section that do not match the key events you have designated inside GA4, try the following steps: - Confirm that the events are marked as key events inside your GA4 property settings, not just tracked as standard events. - Allow up to 24 hours for newly designated key events to sync and appear in Report Builder. - Disconnect and reconnect your GA4 integration if data still appears inconsistent. 🚀 What's Coming Next The ability to add individual GA4 key event cards with customisable visual indicators to the Executive Summary is on the product roadmap under feature request RB-1600. When this feature is released, you will be able to surface specific key events as visual cards directly within your executive-level report views. We recommend checking the Search Atlas changelog or release notes for updates on this feature. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Credits by Product: AI, Agent & MCP

🤖 AI Agent Credits and Top-Ups

🤖 How AI Agent credits work AI Agent credits are consumed when the agent processes eligible requests. Each request may use a different amount of credits depending on the action and the work required. 📊 Checking your credit balance Open the platform’s billing or AI Agent usage area to view your remaining credits, usage, reset date, and plan details. The information shown there is the current source of truth for your account. 🔄 When credits reset Credits reset at the start of the next billing or subscription period shown in your account. Unused credits generally do not become available earlier unless your plan specifically states otherwise. 🔔 Credit notifications Notifications may be triggered when your balance is low or when credits are exhausted. Availability and recipients can depend on your plan, account settings, and user permissions. Notifications may appear in the platform or be sent through configured account channels, so not every user will receive a separate message. If you did not receive a notification, check the account’s billing settings, notification preferences, and administrator access. A missing notification does not change your credit balance or reset date. 💳 Top-up availability Top-ups are not available for every plan or account. If your account is eligible, a top-up option and its price will appear in the billing or AI Agent credits area. If no top-up option is displayed, your account cannot currently purchase credits through the platform. Top-up eligibility can depend on your subscription, billing configuration, account permissions, region, or temporary product availability. Administrators or billing owners may be the only users who can view or purchase top-ups. ⛔ What happens when credits run out When the balance reaches zero, the AI Agent cannot complete new actions that require AI Agent credits. Requests may be blocked, paused, or return an insufficient-credits message until credits are added or the balance resets. Credit exhaustion does not normally remove access to unrelated platform features. You can still sign in, review existing data, manage projects and settings, view billing information, and use non-credit-based tools available to your plan. Existing results and conversation history remain available when supported by the product. To resume credit-based agent work, purchase an eligible top-up if the option is shown, or wait for the next credit reset. ✅ Recommended next steps 1. Check the remaining balance and reset date in the billing or AI Agent usage area. 2. Confirm whether a top-up option is displayed and whether you have billing-owner permissions. 3. Review notification settings and ask your account administrator whether alerts were received. 4. If the balance, reset date, or top-up eligibility appears incorrect, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

How can we help?

Start Here & Resources

Coworker

OTTO SEO

Site Metrics

AI Visibility

Local

Content

Website Studio

Ads

Keywords

Reports

Authority

Social

Site Audit & Technical SEO

Integrations, API & MCP

Account, Billing & Agency

🔒 Security & Access Control

🛠️ ZIP/HTML Import & AI Page Builder Issues

🔓 Account Access & Reactivation

📈 Content Score, Audits & Diagnostics

🔌 GHL

🛠️ Troubleshooting & Support

🧑‍🎓 Getting Started & Academy

🤖 OTTO

🏆 Search Atlas Events

🗂️ Product Changelog

⭐ GBP Reviews & Reputation

📣 Press Release Content & Formatting

💳 Universal Credits

📅 Creating & Scheduling Posts

🎟️ Quotas & Access

🛠️ Troubleshooting AI Agent Behavior

🚀 Getting Started & Overview — Authority Building

📡 Signal Genesys Plans and Pricing Overview

💳 Annual Refunds and OTTO Quota

📊 SEO Keywords and 99 Plan Credits

🛠️ Prevent Google Ads Account Switches

📊 Adding GA4 Key Events to Your Reports

🤖 AI Agent Credits and Top-Ups