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Signal Genesys offers several plans and one-time membership packages designed to suit agencies of different sizes and publishing frequencies, from a free pay-as-you-go tier up through higher-volume monthly and lifetime membership options. Because plan names, pricing, and included credits are updated from time to time, the most accurate and current breakdown is always on the official pricing page rather than reproduced here. For the most up-to-date pricing details and to compare plans side by side, visit the Signal Genesys pricing page. If you are unsure which plan is right for your agency, please chat with a human teammate using the live chat widget in the app and we will be happy to help you decide.

White Label: Client Portal & Access

🛠️ Customize Your White-Label Login Page Text

🔍 Overview Some agency users on Search Atlas have asked about customizing or removing the text displayed on their white-label login page — for example, editing a headline or subheadline visible to clients on the login screen. This article explains what to expect and how to get help with this request. ⚙️ About This Feature White-label login page text customization is a feature available to agency-tier plan users. If you are looking to change, remove, or personalize the text shown on your client-facing white-label login screen, this is a recognized request that our team can assist with directly. At this time, the exact steps to configure login page text may vary depending on your plan, your account setup, and any recent platform updates. Rather than following unverified navigation steps, we recommend contacting our support team directly so an agent can confirm the correct current process for your specific account and guide you through it. ❗ Before You Reach Out To help our team resolve your request as quickly as possible, please have the following information ready: - Your white-label domain URL: The custom domain you have configured for your agency login page. - A description of what you want to change: For example, which text you want to edit or remove (e.g. the headline, subheadline, or other visible text on the login screen). - Your current plan: Confirm you are on an agency-tier plan, as white-label features are only available at that level. - Any error messages or screenshots: If you have already attempted to make changes and encountered an issue, include the exact error message and a screenshot if possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Account Access & Recovery

🔐 Fix Incorrect Email or Password Login Errors

🧭 Overview If you see an "Incorrect Email or Password" error when logging in to Search Atlas — even after resetting your password or clearing your browser cache — this guide walks you through every known cause and fix. Follow the steps in order to restore access quickly. ✅ Step 1: Confirm You Are Using the Right Email This is the most common cause of login failures. Before anything else, verify the following: - You are entering the email address that was used to create your Search Atlas account — not a personal or alternate address. - If your company uses a white-label dashboard, you must log in through that dashboard's URL, not the main Search Atlas login page. - Check for hidden spaces before or after your email address when pasting it into the field. 🔑 Step 2: Reset Your Password Correctly If you are unsure of your password, use the forgot password flow carefully: 1. Click Forgot Password on the login page. 2. Enter your account email and submit the form. 3. Open the reset email and click the link immediately — reset links expire after a short time. 4. After setting a new password, you will be redirected to the login page. Enter your email and the new password you just created. Known issue (now resolved): An earlier platform bug caused the forgot password flow to redirect back to the Forgot Password screen instead of the homepage on the first attempt. This has been fixed. If you completed a reset before this fix and it seemed to fail, your password was still updated — try logging in with the new password you set. 🌐 Step 3: Rule Out Browser Issues Browser problems can silently block a successful login even when your credentials are correct. Try each of the following: - Hard refresh the login page: press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). - Open an Incognito or Private window and attempt to log in there. - Clear your browser's cookies and cached data for the Search Atlas domain, then try again. - Try a different browser (Chrome, Firefox, Edge, or Safari). - Disable any browser extensions — particularly ad blockers or privacy tools — that may interfere with the login process. 🤖 Step 4: Check for reCAPTCHA Issues Search Atlas uses reCAPTCHA to protect the login page. In rare cases, reCAPTCHA verification can silently fail and prevent login even with correct credentials. To work around this: - Disable any VPN or proxy you are connected to, then try logging in again. - Make sure JavaScript is enabled in your browser — reCAPTCHA requires it to run. - Try the login from a different network (for example, switch from Wi-Fi to mobile data) to rule out IP-level blocks. 💤 Step 5: Check Whether Your Account Is Active Your account may have been deactivated, which prevents login even with the correct credentials. This can happen due to: - A lapsed or cancelled subscription. - An admin on your team deactivating your user profile. - An unexpected account status change on the platform side. If you suspect your account is inactive, you will not be able to resolve this through a password reset. You will need to contact support (see below) so a team member can check your account status and reactivate it if appropriate. 🛠️ Step 6: Try These Final Checks - Make sure your Caps Lock key is off — passwords are case-sensitive. - If you log in using Google or another SSO method, do not use the email and password form — click the relevant SSO button instead. - If your organisation uses a white-label dashboard, confirm you are visiting the correct custom URL provided by your agency or team admin. 💬 Still Cannot Log In? If you have worked through every step above and still cannot access your account, our support team can investigate your specific account directly — including checking account status, login logs, and any platform-side issues. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Updates: Platform & UI Updates

🌐 Login Page Globe Animation Restored

The globe animation on the login and registration pages was not displaying properly, and this has now been resolved. Everything should look and work as expected when you sign in or create an account. 🛠️ What Was Fixed Some users were seeing a broken or missing globe animation on the right side of the login and registration pages. This visual element is now fully restored and will appear correctly when you access either page. 📋 What to Expect No action is required on your part. The next time you visit the login or registration page, the globe animation will display as intended. This fix applies to all users and requires no changes to your account or settings. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Payment Methods & Failed Payments

🔐 Fix Login Failures After a Failed Payment

🔍 Why This Happens If a recent payment attempt on your Search Atlas account was declined or interrupted, your account may be placed in a restricted state. This can prevent you from logging in at the Search Atlas login page even if your email and password are correct. The platform requires an active, valid billing status to grant full access. ⚠️ Common Signs of This Issue - You enter your credentials correctly but cannot get past the login screen. - You are redirected back to the login page after attempting to sign in. - You see an error message related to your account status or subscription. - Your login was working previously but stopped after a billing date. 🛠️ How to Fix Your Login 1. Check your email inbox. Search Atlas sends a notification when a payment fails. Look for an email from Search Atlas in your primary inbox and your spam or junk folder. 2. Follow the payment link in the email. The email contains a direct link to update your billing information. Click it to go to the payment page without needing to log in first. 3. Update your payment method. Enter a valid credit or debit card, or update your existing card details if they have expired or changed. 4. Complete the payment. Confirm the outstanding balance or subscription renewal. You will receive a confirmation once the payment is processed successfully. 5. Return to the login page. Go to the Search Atlas login page and sign in with your usual credentials. Your access should be fully restored. 💡 Tips to Prevent Future Login Blocks - Keep your payment method up to date before your card expires. - Make sure billing notification emails from Search Atlas are not going to your spam folder. - If you use a virtual or prepaid card, confirm it supports recurring charges. - Check with your bank if a valid card is still being declined — some banks block automatic subscription payments by default. 🙋 Still Cannot Log In? If you have updated your payment details but are still unable to access your account, our support team can manually verify your billing status and restore access. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Account Access & Recovery

✉️ How to Change Your Account Login Email

📋 Overview If you need to update the email address associated with your Search Atlas account, there is a self-service path you can try first. If that path is unavailable — for example, because all team member seats on your plan are already filled — our support team can make the change directly on the backend. 🪑 Before You Start: Check Your Available Seats The self-service method requires at least one open team member seat on your account. To check this, click your avatar in the top-right corner and go to Team Members. Review how many seats are currently in use. If a seat is available, follow the steps below. If all seats are occupied, skip to the Contact Support section. 🔄 Option 1: Self-Service Email Change (Open Seat Required) 1. Click your avatar in the top-right corner of the platform and select Team Members. 2. Add your new email address as a team member and assign it the appropriate role (Viewer or Admin). 3. Accept the invitation using the new email address. Check the inbox for that address and follow the link provided. 4. Once the new email is active and you have confirmed access, return to Team Members and deactivate or remove the old email address. 5. Going forward, log in using your new email address. Important: Complete step 3 before removing the old email to avoid losing access to your account. 🛠️ Option 2: Backend Change via Support (No Open Seats) If your plan has no available team member seats, you will not be able to add a new email address yourself. In this case, our support team can update your login email directly on the backend — no extra steps required on your end. To request this change, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready: - Your current login email address - The new email address you want to use Our team will confirm once the change has been made, and you can then log in with your new email address immediately. ⚠️ Things to Keep in Mind - Only one email address can serve as your primary login at a time. - After your login email is updated, any future password reset emails will be sent to the new address. - If you are on a plan with limited seats, consider whether deactivating unused team members first could free up a seat for the self-service path. - If you experience any login issues after the change — such as your account appearing inactive — contact support right away. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.