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Popular articles
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Unlock a Google Business Profile So You Can Disconnect It
Why disconnecting is blocked If Search Atlas tells you to disable the lock before you can disconnect a Google Business Profile, the project-level lock is on for that location. The lock stops automated syncs and edits from changing your live profile, and it also blocks disconnecting while it is on. Where the lock control is 1. Open your GBP / Local SEO Overview for the location. 2. Look in the top-right area, just to the right of the Heatmap / Keyword table. 3. Find the card labeled GBP Data Locked, with "Protected" underneath it. It shows a green toggle switch with a padlock icon. 4. Click the green toggle to switch it to Unlocked / Off. There is no separate lock icon to hunt for. The control is that toggle. After you unlock it With the toggle off, the protection is disabled and you can disconnect the Google Business Profile or edit it. Turn the toggle back on when you want the protection again. If you do not see the toggle Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team, and tell them which location you are trying to disconnect.
Content Injection & CleanupWhere OTTO's FAQ Content Lives and How to Turn It Off
There is no separate FAQ section Search Atlas does not have a standalone FAQ tool. The FAQ content OTTO adds to your site comes from one place: open your OTTO project, then go to Knowledge-Based Trust, then NLP FAQs. The matching structured data option is under Schema Markup, then FAQ Page. This content is hidden on your site The FAQ module is rendered as hidden content in your page markup. There is no setting that makes it visible to visitors. It is there for search engines, not for people reading the page. Your project can have FAQ content attached to several pages at once, so check each page rather than only the homepage. How to stop it If you do not want the hidden FAQ markup on your site, unapprove the NLP FAQs issues in your OTTO project. That stops the injection. Unapproving does not delete the FAQ content from OTTO, so you can approve it again later. If you cannot find it Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team, and tell them which OTTO project you are looking at.
LLM Visibility TrackingWhere to Find AI Visibility Responses
Where AI Visibility responses appear AI Visibility responses are available in the Topics & Queries area. A support agent confirmed this location when a customer asked where to find the AI responses for a prompt. If you are reviewing a prompt analysis, the customer-facing conversation also referred to the Analyze > AI Responses view. If the response details are not visible A support agent recommended maximizing the browser window and minimizing the chat panel so the full prompt details can be displayed. Contact support If you still cannot view the response details, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.
Topics, Prompts & QueriesHow AI Visibility Topic Capacity Works
How topic capacity works The maximum number of AI Visibility topics is not a single number for every account. In the support case used for this article, the customer planned to create about 22 topics, and support confirmed that this was viable for that account. Support explained that the practical limit depends on the credits available to the account and the refresh cycle selected for the queries. How refresh cycles affect capacity When a query is set to refresh, that refresh uses AI Visibility quota. A shorter refresh cycle uses more quota, while a longer refresh cycle uses less. Review the refresh cycle for each query when planning how many topics and queries to track. Topic count alone does not describe the quota required to keep those queries running. Adding capacity Support said that additional quota can be topped up from the coin icon in the Topics & Queries menu in AI Visibility. Contact support If you need help reviewing your AI Visibility capacity, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.
Account Setup & First StepsBook or Rebook Your Search Atlas Onboarding Call
What the 1:1 onboarding call is The 1:1 onboarding call is a one-time session where a Search Atlas specialist walks you through the platform. It is available during your free trial. It is not a standing support channel, and it cannot be added back to an account once the trial window has passed. How to book it 1. Look for the onboarding banner at the top of your dashboard and book from there. 2. If the banner is not there, use the onboarding scheduler: https://meetings.hubspot.com/rafael-hernandez4/search-atlas-onboardings?uuid=7735cc33-9967-4640-8d02-8194bfd2d975 A link that sends you to a sign-up page instead of a calendar means the booking page did not load. Use the scheduler link above. If you no longer see the option If the banner is gone and the scheduler will not take a booking, the onboarding call is no longer available for your account. It is a one-time benefit tied to the trial, and support cannot turn it back on. You can still learn the platform in the group training sessions, which run regularly and cover how the tools work. You can also start using the account right away: add your website and connect Google Search Console from the dashboard without waiting for a call. Need help booking If the scheduler link does not load or you see an error, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.
LLM Visibility TrackingAI Visibility: Why the Setup Date and the First Analysis Date Differ
Two different dates An AI Visibility project has two dates, and they are not the same thing. - The tracking setup date is when the project was created and tracking was turned on. - The first analysis date is when the first analysis actually finished running. A project can be set up months before its first analysis completes. For example, a project whose tracking was set up in January 2026 had its first completed analysis on July 2, 2026, and showed nothing recorded for June. That gap is expected and does not mean the project was inactive. Where to see your projects Open AI Visibility in the left sidebar. That view lists the projects that are currently active. To stop a project from being tracked, open the three-dot menu on the project and choose deactivate. A deactivated project no longer appears with your active projects. The exact activation date The activation date of a specific project is not something this article or the assistant can look up for you. A teammate has to check it on your account. Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team and ask them to confirm the activation date for the project.