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Signal Genesys offers several plans and one-time membership packages designed to suit agencies of different sizes and publishing frequencies, from a free pay-as-you-go tier up through higher-volume monthly and lifetime membership options. Because plan names, pricing, and included credits are updated from time to time, the most accurate and current breakdown is always on the official pricing page rather than reproduced here. For the most up-to-date pricing details and to compare plans side by side, visit the Signal Genesys pricing page. If you are unsure which plan is right for your agency, please chat with a human teammate using the live chat widget in the app and we will be happy to help you decide.

Troubleshooting: Google Ads Connection & Accounts

🛠️ Prevent Google Ads Account Switches

🔍 What happened OTTO PPC is designed to keep campaign data connected to the Google Ads account selected in the account switcher. A known issue could cause Smart Ads to load campaigns from another account or cause audit links to retain a previously selected account. Fixes for these issues have been completed, although outdated deployments may still show the problem. ✅ Check the selected account 1. Open OTTO PPC and review the Google Ads account shown in the account switcher. 2. Confirm that the account name and customer ID match the account you intend to manage. 3. Before reviewing campaigns, Smart Ads, or audit links, switch to the correct account if needed. 4. Refresh the page after switching accounts and confirm that the campaign list belongs to the selected account. 💳 Verify billing and account access An account can be active without having a valid payment method. In Google Ads, confirm that the intended account has an active billing setup, a valid payment method, and no billing hold. Also verify that your Google login has the required access to manage campaigns in that account. If billing is incomplete, Google Ads may pause campaigns or limit account activity. This does not normally cause an account switch, but completing billing setup helps ensure the correct account is ready to run campaigns. 🛡️ Prevent future issues - Use the account switcher deliberately, especially when managing multiple Google Ads accounts. - Confirm the customer ID before creating, editing, or auditing campaigns. - Avoid keeping multiple OTTO PPC tabs open on different accounts. - Sign out and back in if the account name, campaigns, or audit links do not match. - Keep Search Atlas updated so you receive the latest fixes. 🚨 If the wrong account still appears Stop making changes until the correct account is displayed. Record the selected account name, customer ID, affected campaign, and the page where the mismatch occurred. Then refresh the page, sign out and back in, and check the account switcher again. If the issue continues, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🦦 OTTO SEO

🔍 OTTO Searched URL Field Blank

🔎 What the field does In OTTO SEO, the Searched URL field accepts a page or image URL and looks for matching Image Alt Text issues. 🧭 Where to find it Open OTTO SEO from the left sidebar, then locate the URL search field. ✍️ How to search a URL 1. Enter the complete URL, including https:// or http://. 2. Confirm the URL points to a page or image that OTTO can access. 3. Submit the search and allow a few moments for results to load. For example: https://example.com/page or https://example.com/image.jpg. ⚠️ Why the field may stay blank A known OTTO issue can cause the field or results to remain blank or continue loading, even when a full URL is entered. This may happen because the search request is not processed correctly by the page. 🛠️ What to try - Check that the URL is complete and contains no extra spaces. - Try a different page or image URL. - Refresh the OTTO SEO page and search again. - Use the latest version of your browser. If the field remains blank or spins indefinitely after these steps, the issue may require a product fix rather than a change to your URL. 💬 Get help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Troubleshooting: Page Editing & Templates

🛠️ Fix Website Studio Contact Pages

📄 What the Contact page includes Website Studio is designed to generate a Contact page with a ContactHero, ContactForm, Map, and Hours section. The page may take time to finish building, especially during multipage generation. ⚠️ Why the page may look incorrect Occasionally, a Contact page can remain in the building state or finish with missing or incorrectly placed contact elements. This is a known Website Studio issue and does not necessarily mean the project was configured incorrectly. Search Atlas branding may also appear on white-label contact forms while the related improvement is still in development. 🔍 Check the page and project 1. Open Website Studio from the left sidebar. 2. Open the affected project and review the generated Contact page. 3. Check whether the ContactHero, ContactForm, Map, and Hours sections are present and correctly arranged. 4. Allow the build to finish before making changes or starting another generation attempt. 🔄 Retry or edit the result If the build completes but the page is incomplete, review the page in Website Studio and retry the page creation if that option is available. If you need to add a contact form to an existing Contact page, use the add a contact form option. This edits the existing page rather than creating a new one. Use add a contact page only when you want Website Studio to create a new Contact page. 📝 Prepare details for a report If the issue continues, record the project ID, the page status, which elements are missing or incorrect, and whether the problem occurred during single-page or multipage generation. Screenshots can also help show the final layout. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Troubleshooting: Link Lab & Publisher Orders

🗂️ Fix Site Catalog Publisher Filtering Issues

🔍 Overview The Find Publishers button in Site Catalog lets you discover relevant publishers for your website. In some cases, clicking this button may not trigger a publisher search — and a JavaScript error may appear in your browser. This article explains the most common causes and how to fix them. ⚠️ Common Symptoms - Clicking Find Publishers does nothing — no results load and no search request is sent. - A JavaScript error appears in the browser console after clicking the button. - The publisher-search feature works for some websites but not others. 🛠️ Step-by-Step Troubleshooting 1. Check your URL format. Make sure the website URL entered in Site Catalog is correctly formatted. Use the full domain without trailing slashes (e.g., quicksortindia.com rather than www.quicksortindia.com/). Inconsistent URL formats can prevent the publisher-search request from firing correctly. 2. Remove the "www" prefix if present. Some domains trigger a JavaScript parsing error when entered with the www. prefix. Try removing it and entering just the root domain (e.g., quicksortindia.com), then click Find Publishers again. 3. Clear your browser cache and cookies. Cached scripts can interfere with button functionality. Clear your cache, close and reopen your browser, then log back into Search Atlas and retry. 4. Try a different browser. Test the feature in an alternative browser (e.g., Chrome, Firefox, or Edge) to rule out browser-specific JavaScript conflicts. 5. Disable browser extensions. Ad blockers, privacy extensions, or script blockers can prevent publisher-search requests from being sent. Temporarily disable all extensions and try again. 6. Check for JavaScript errors in the console. Open your browser's developer tools (press F12), go to the Console tab, click Find Publishers, and note any red error messages. This information is helpful when contacting support. ✅ Confirming the Fix After following the steps above, a successful publisher search will display a list of relevant publisher results below the Find Publishers button. No error messages will appear in the browser console, and the network request will complete without issue. 💡 Best Practices for Site Catalog - Always enter the root domain without "www" or trailing slashes when adding a site. - Use a modern, up-to-date browser for the best compatibility with Search Atlas features. - If you manage multiple sites, verify each one is correctly listed under Site Metrics (Left sidebar → Site Metrics → Overview) before using publisher filtering. 🆘 Still Need Help? If the Find Publishers button is still not working after completing the steps above, gather the JavaScript error message from your browser console and the exact URL you entered. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Troubleshooting: Link Lab & Publisher Orders

🔍 Fix an Inactive Publication Site Verification Status

🧭 Overview After adding your site to the Search Atlas Publisher Dashboard and placing the required ownership meta tag, you may notice the site still shows an Inactive status — even days or weeks later. This article explains why this happens and walks you through the steps to resolve it. ❓ Why Is My Site Still Showing as Inactive? Verification is confirmed when Search Atlas detects and records a timestamp against your site's ownership meta tag (internally tracked as domain_ownership_verified_at). If that timestamp was never recorded — or if the platform cached an outdated verification state — your site will remain inactive despite the meta tag being correctly in place. A known issue caused some sites to display a stale verification status. The verification banner relied on an older data point (pending_validation) instead of the actual ownership timestamp, meaning sites that met the requirements were sometimes still shown as inactive or unverified. This has been addressed, but manually triggering re-verification is the fastest way to resolve lingering cases. ✅ How to Re-Verify Your Site 1. Make sure your ownership meta tag is still present in the section of your site's homepage. Do not remove it. 2. Log in to Search Atlas and go to your Publisher Dashboard. 3. Locate the affected site in your site list. 4. Click Verify ownership on the site card or within the site's settings. 5. Wait a few moments while Search Atlas re-checks your meta tag and updates the verification timestamp. 6. Once successful, the site status will change from Inactive to Active. 🛠️ Before You Re-Verify — Quick Checklist - Meta tag is present: The ownership meta tag must appear in the of your homepage, not just an inner page. - Meta tag is correct: Copy the tag directly from your Publisher Dashboard to avoid typos. - Page is publicly accessible: Search Atlas must be able to crawl your homepage. Ensure it is not password-protected or blocked by robots.txt. - No caching issues: If you recently added the tag, clear your site's server or CDN cache so the latest version of your page is served to crawlers. ⏱️ How Long Does Re-Verification Take? In most cases, clicking Verify ownership triggers an immediate check and the status updates within a few minutes. If the status does not update after 10–15 minutes, confirm the checklist above is fully satisfied and try again. 📊 Checking Your Site Status You can monitor your site's verification status at any time from the Publisher Dashboard. If your site also appears under Site Metrics (left sidebar → Site Metrics), you can review domain-level data there once verification is confirmed. 💬 Still Need Help? If you have completed all the steps above and your site is still showing as inactive, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

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🔒 Security & Access Control

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⭐ GBP Reviews & Reputation

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📅 Creating & Scheduling Posts

🎟️ Quotas & Access

🛠️ Troubleshooting AI Agent Behavior

🚀 Getting Started & Overview — Authority Building

📡 Signal Genesys Plans and Pricing Overview

🛠️ Prevent Google Ads Account Switches

🔍 OTTO Searched URL Field Blank

🛠️ Fix Website Studio Contact Pages

🗂️ Fix Site Catalog Publisher Filtering Issues

🔍 Fix an Inactive Publication Site Verification Status